Temporary Associate Executive, A&E (3 months)

To assist with daily administrative tasks. To facilitate patient flow processes and address feedback received to enhance patient experience

Data Management Role

1. Assist with collation and generation of official and ad-hoc reports in a timely manner.
2. Assist with ordering of items including consumables, stationeries, budgeted and adhoc items.
3. Assist with activities that help maintain and improve cleanliness and tidiness.
4. Prepare and assist with induction activities of new staff supporting the operations team.
5. Support nursing administrative tasks as requested.

Urgent Referrals (<5 days)

1. Ensure patients with urgent referrals are followed up with in a timely manner.
2. Ensure various systems (e.g. EPIC) are in optimal working condition through review of system enhancement and troubleshooting of system issues.

Billing Errors

1. Rectify billing errors within 3 days.
2. Escalate Information Technology-related errors accordingly

Feedback Management

1. To coordinate response within the department with target to resolve feedback in patient feedback management.
2. To coordinate on settlement of patients with discharge issues with nursing and medical social workers.

GENERAL

1. To support corporate activities and community projects.
2. Take on additional responsibilities or tasks as assigned.

EDUCATION, TRAINING AND EXPERIENCE

• Minimum Diploma Holder
• Relevant working experience is preferred
• Good communication and interpersonal skills
• Possess positive attitude, initiative and keenness to learn
• Proficiency in Microsoft office and knowledge of statistics