Sr Patient Service Associate

JOB SUMMARY
• Performs support operations to ensure seamless operation.
• Performs a variety of patient care activities and services to ensure that patients and members of the public
are attended to promptly and courteously
• Actively participates as a member or team leader for quality improvement projects at Hospital-wide / Departmental level.

MAIN DUTIES AND RESPONSIBILITIES

• Frontline Service and Department Operations
  • Support, perform and supervise frontline service staff in delivery of services and service recovery within the department.
  • Perform accurate and timely charging of consumables, services and treatment and payment collection procedure.
  • Perform financial counselling to patients in accordance to department financial counselling criteria.
  • Timely scheduling of patients’ surgeries, procedures and/or follow-up appointments.
  • Manage bed booking, appointment and transport to support care coordination and activities for timely patient treatment and care givers visitation.
  • Monitor inventory of non-clinical items (E.g. office requisites).
  • Implement any change management plans and/or change initiatives.
  • Assists in audit process by adhering to and providing relevant support documents in accordance to hospital policies and standards.
  • Assists in collecting, collating and compiling data to measure the outcome of the improvements projects.
  • Assists and ensure accuracy in entry/collation of data.
  •  Assist in developing and reviewing Job Instructions and Job Improvements for department work processes as well as training and equipping junior staff to execute their work correctly, safely and
    conscientiously. 
• Service Quality and Risk Management
  • Implement appropriate patient safety and risk management measures.
  • Establishing work processes in preparation for downtime scenarios.
  • Apply range of infection control and prevention practices at workplace that reduce the risk of transmitting infection including cleaning of environment, hand hygiene and the use of appropriate
    personal protective equipment.
  • Monitor compliance of work policies, procedure and internal controls.
  • Actively participate as a member or team leader for quality improvement projects at Hospital-wide / Departmental level.
• Teamwork and Communication
  • Take responsibility for own work, and work together with others towards a common goal to foster effective communication and mutual respect.
  • Communicates clear, consistent and accurate information verbally, or in written and electronic forms, that falls within professional responsibility between departments and inter-departmental operations.
  • Promote a working environment of collegiality and effective teamwork.
  • Demonstrate good interpersonal skills with colleagues and members of the public
  • Respect and protects staff and patients’ rights and confidentiality.
  • Assumes additional responsibilities as assigned by the Supervisors.