Sr Manager, CHI - Kaizen Office

JOB SUMMARY

Reporting to the Deputy Director, the Senior Manager will:

1. Lead Kaizen projects/events to develop and implement solutions (with effective project change management interventions embedded), that will contribute to NHG’s strategies and priorities through collaboration with key stakeholders.
2. Design and develop process simulation modelling to determine optimal resourcing
3. Assist in the execution of strategies and workplans that would strengthen the improvement & innovation culture and capabilities in NHG to enable system level transformation.
4. Support the execution of a comprehensive engagement strategy for NHG stakeholders that would enable transformation efforts.
5. Coach junior facilitators on achieving goals and developing necessary skills.
6. Support strategic Kaizen Office initiatives as part of department’s capability renewal

MAIN DUTIES AND RESPONSIBILITIES

SPECIFIC

Deliver Solutions & Values

• To lead Kaizen projects/events to develop and implement solutions that would deliver better value to patients and staff. This will include, but not be limited to the following objectives:
  • Develop an ecosystem that supports a healthier population
  • Support better patient care and patient safety
  • Optimise key resources’ utilisation and ensure operational/cost effectiveness
  • Develop and maintain an environmentally sustainable value delivery system
  • Deepen service culture and improve patient satisfaction
  • Benchmark, plan and future proof our services and performance to maintain organisational excellence

Lean Process Simulation & Capacity Modelling

• Designs and develops discrete-event simulation models to analyse current-state processes, identify bottlenecks, and evaluate the impact of proposed lean interventions on throughput, cycle time, and resource utilisation.
• Conducts capacity and resource modelling to determine optimal staffing levels, equipment requirements, and workflow configurations under varying demand scenarios, including peak and stress conditions.
• Applies lean methodologies (e.g. value stream mapping, waste elimination, kaizen) in conjunction with simulation tools to validate process improvement hypotheses before implementation.
• Translates complex operational data into simulation inputs, including arrival rates, service times, and resource availability, ensuring models are grounded in real-world constraints.
• Develops scenario analyses and "what-if" studies to support decision-making on process redesign, capacity expansion, or resource reallocation.
• Collaborates with operations, planning, and engineering teams to gather process data, validate model assumptions, and communicate simulation findings to both technical and non-technical stakeholders.

Develop Innovation and Improvement Capabilities

• To assist in the execution of strategies and workplans that would strengthen the improvement & innovation culture and capabilities in NHG to enable system level transformation.
• To work closely with NHG stakeholders in executing initiatives that enables capability building of our people through avenues including (but not limited to) training and involvement in improvement and innovation projects.
• To support the continuous renewal of:
  • Suite of improvement and innovation tools and training programmes
  • Internal capabilities (that includes but not limited to new skills required, new improvement and innovation tools and methodologies, and emerging technologies that will enhance the way we work)
• To support the training of Kaizen programmes across NHG including coaching of projects.

Facilitate Project Change Management

• To lead the development and execution of project change management plans that would facilitate the successful implementation, adoption and spread and scale of the projects. This will include, but not be limited to:

• • Facilitate alignment and collaboration between senior leadership, line managers and staff with regard to improvement and innovation efforts and its respective objectives
  • Create an environment of open communication, transparency, leadership development and effective teamwork.
  • Identify platforms and avenues to share and celebrate success stories for the purpose of learning and inspiring.
  • Coach project teams to develop robust and coherent change management plans that would enable success of the improvement and innovation projects
  • Build a safe environment/create platforms that regularly connect senior leadership with project teams for support and guidance

GENERAL

• “Champion and uphold the four Cultural Beliefs; One NHG, Build Trust, Take Action and Forge Ahead; apply them in your daily work and support NHG’s vision of Adding 15 Million of Years of Health.”
• To support in the execution of a comprehensive engagement strategy for NHG stakeholders that would enable transformation efforts (i.e. support all the above works).
• To connect and network with key stakeholders regularly to understand the needs of all levels of staff to plan for targeted and relevant interventions.
• To coach junior facilitators on achieving goals and developing necessary skills.
• To support strategic Kaizen Office initiatives as part of department’s capability renewal.