Sr Executive/Asst Manager (Clinical Feedback & Medico Legal), QRSO(5 mth Contract from 1 July 26)

About Us

Woodlands Hospital is a next‑generation healthcare system in Singapore, designed from the ground up to meet the future of care. As a new integrated acute and community hospital with specialist outpatient services and innovative care models, we go beyond traditional hospital walls to deliver person‑centred, connected, and seamless care.

Our mission is to redefine healthcare for a rapidly aging and diverse population through digital innovation, preventive health, and strong partnerships with the community. With a deep commitment to team‑based care, sustainability, and health equity, Woodlands Hospital is not just about treating illness – we are building a healthier future for all.

Why This Role Matters

Managing clinical feedback and medico‑legal matters is critical to upholding patient trust, safety, and service quality. This role plays an important part in ensuring that clinical complaints and medico‑legal feedback are assessed, investigated, and resolved fairly, effectively, and within established timelines.

As part of the Quality, Risk & Safety Office, you will support clinical governance and organisational learning by identifying trends, strengthening risk management practices, and contributing to continuous improvement. This role is suited for professionals who are analytical, calm under pressure, and skilled in managing complex stakeholder issues in a healthcare environment.

What You Will Drive

1. Clinical Feedback & Medico‑Legal Case Management

• Manage the end‑to‑end process of clinical and medico‑legal feedback, including initial assessment, investigations, coordination of resolution efforts, and preparation of official responses.
• Liaise with clinical teams, departments, and external parties as required to support thorough and timely case resolution.
• Ensure all feedback cases are acknowledged, tracked, and resolved within established timeframes.

2. Risk Management & Reporting

• Maintain accurate and complete documentation of all cases in the designated case tracker.
• Prepare reports and analyses on feedback trends, outcomes, and recommendations for senior management and relevant committees.
• Support the implementation of clinical risk management plans and initiatives within the hospital.

3. Capability Building & Governance Support

• Support capability‑building initiatives, programmes, and events related to conflict management, medico‑legal matters, and clinical risk management.
• Provide administrative, executive, and secretariat support to relevant committees, including coordination of meetings and documentation.

4. Other Responsibilities

• Perform other duties as assigned by the Reporting Officer in support of departmental and organisational objectives.

What You Bring

Education & Experience

• Good degree from a recognised university.
• Preferably at least 2 years of relevant experience in medico‑legal case management, clinical complaints handling, or risk management.
• Experience in healthcare or a related industry is preferred.
• Fresh graduates with a positive mindset and strong aptitude for learning are welcome to apply.

Professional Skills & Attributes

• Strong planning, organisational, and follow‑up skills.
• Ability to analyse, synthesise, and manage complex information and data.
• Strong interpersonal and communication skills, including written correspondence.
• Meticulous, proactive, and able to work independently.
• A collaborative team player who works effectively with diverse stakeholders.
• Proficient in Microsoft Office applications.

Why This Role?

This role offers an opportunity to make a meaningful contribution to patient safety, service quality, and organisational resilience during a critical period. Your work directly supports fair resolution of clinical feedback, strengthens risk governance, and reinforces trust between patients and the healthcare system.

By bringing your skills and professionalism to the Quality, Risk & Safety Office, you will play a key role in supporting Woodlands Hospital’s commitment to safe, high‑quality, and accountable care.