Sr Executive

• Passion for service, possess right aptitude and attitude for excellent service (prior experience in a Quality Service Manager office/ Contact Centre setting will be advantageous)
• Experience in using CRM system (e.g. M365)
• Qualification: Diploma or Degree holder
• Excellent interpersonal skills (oral and written, in English)
• Possess strong analytical and critical thinking skills to resolve complex patient feedback
• Proficient in applications such as MS Word, PowerPoint and design software (e.g. Canva)
• Advanced proficiency in Excel for statistical functions and data analysis purposes, this includes but is not limited to:
  - Competent in using complex formulae, pivot tables, VLOOKUP, Power BI

- Ability to handle large datasets, create dynamic dashboards and visualisations

• Ability to multi-task, work independently and as a team player
• Possess good time and project management skills, meticulous and well-organised
• Perform any other duties that may be assigned from time to time by Reporting Officer &/or Dept Head