Sr Engineer

JOB SUMMARY

• Responsible for the management, operation, maintenance, optimisation and lifecycle planning of the hospital's telecommunications infrastructure, including IP-PBX systems, VoIP services, operator consoles, contact centre systems, voice gateways and related communications platforms.
• Ensure high availability, reliability and cybersecurity of hospital voice communication systems that support clinical operations, emergency response, security operations and business functions.
• Lead telecommunications projects, system upgrades, vendor management and integration activities with IT, security, facilities and clinical systems.
• Provide technical leadership for telecommunications engineering activities and support operational continuity through preventive maintenance, incident management and disaster recovery planning.

MAIN DUTIES AND RESPONSIBILITIES

SPECIFIC

• Manage daily operation, monitoring and maintenance of hospital telecommunication systems including IP-PBX, VoIP, SIP trunk services, voice gateways and operator consoles.
• Perform preventive maintenance in accordance with manufacturer recommendations and operational requirements.
• Troubleshoot and resolve telecommunications service disruptions and system faults within established service levels.
• Analyse recurring incidents and implement corrective and preventive measures to improve system reliability.
• Ensure telecommunications systems availability meets operational requirements for clinical and non-clinical services.
• Maintain telecommunications asset inventory, licensing records and system documentation.
• Ensure proper backup and recovery procedures are implemented for all telecommunications systems.
• Lead telecommunications projects from planning through implementation and commissioning.
• Develop technical specifications and evaluation criteria for procurement of telecommunication systems and services.
• Coordinate system migration, expansion and upgrade activities.

• Liaise with service providers, vendors, contractors and user departments.
• Monitor vendor performance and ensure maintenance contracts achieve required service levels.
• Manage escalations with vendors to ensure timely resolution of major incidents.
• Provide technical consultation to user departments regarding telecommunications requirements.

• Provide technical guidance and mentoring to engineers and technical officers.
• Review technical proposals, engineering changes and maintenance strategies.
• Support departmental initiatives, audits and quality improvement activities.

GENERAL

• Be a team player to accomplish a win-win situation between Telecommunications Engineering department and user department.
• Help promote a working environment of collegiality and effective teamwork.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Performs liaison functions between various department as to facilitate information flow and services support to the user department.
• Maintains safe and healthy working environment
• Any other duties / projects as assigned by the Supervisor / Head of Department.

REQUIREMENTS

EDUCATION

• Degree in Telecommunications Engineering, Electrical Engineering, Electronics Engineering, Computer Engineering or related discipline with minimum 5 years relevant experience.

(OR)

• Diploma in Telecommunications Engineering, Electronics Engineering or related discipline with minimum 8 years relevant experience.

EXPERIENCE

• Experience managing enterprise telephone systems, IP-PBX or Unified Communications platforms.
• Experience in VoIP, SIP trunking, voice gateways and telecommunication networking technologies.
• Experience in telecommunications projects, system upgrades and vendor management.
• Experience troubleshooting complex voice communication systems.
• Knowledge of telecommunications cybersecurity principles.
• Experience in healthcare, critical infrastructure or mission-critical environments preferred.
• Familiarity with contact centre platforms, operator consoles and emergency communication systems preferred.
• Experience in drafting technical specifications and evaluating telecommunications solutions preferred.