Sr Asst Manager

Institution: National Healthcare Group

Family Group: Administration

A. ABOUT COMPANY

NHG Population Health, part of NHG Health, is committed to improving the health and wellbeing of 1.5 million residents in Central and North Singapore. Our work goes beyond hospitals, into neighbourhoods, schools and workplaces, by bringing care closer to where people live.

Through our three Missions – Population Health, Community Health and Primary Care — we partner hospitals, polyclinics, general practitioners, and community organisations to provide integrated, person-centred care across all life stages.

B. JOB PURPOSE (ROLE and DEPARTMENT SUMMARY)

The Primary Care Office (PCO), part of NHG Population Health, supports NHG Health’s population health and Healthier SG objectives by serving as the connector between NHG Health and its network of primary care partners. PCO works with General Practitioners, NHG Polyclinics, Public Healthcare Institutions and community partners to strengthen primary care partnerships, enable integrated care across settings, and support the anchoring of appropriate care in the community.

The Senior Assistant Manager supports PCO’s digital transformation and data analytics capabilities to improve programme delivery, care coordination and management decision-making. The role manages and enhances key digital platforms, translates operational requirements into effective system workflows, and generates actionable insights from primary care and population health data. Working across business, operational and technology stakeholders, the job holder supports the implementation, adoption and governance of digital and data initiatives that strengthen PCO’s ability to engage primary care partners and deliver integrated, person-centred care for residents in Central and North Singapore.

C. KEY RESPONSIBILITIES

Digital Platforms & Transformation

Manage Primary Care Office (PCO)'s portfolio of digital platforms, with a focus on National Referral Programme (NRP), Customer Relationship Management (CRM) system, and EPIC/NGEMR, supporting their implementation, adoption, and continuous improvement across primary care programmes.
Engage business users within PCO and with primary care partners to gather requirements and translate operational needs into system enhancements and workflows.
Coordinate UAT, implementation activities, and post-go-live support for digital initiatives.
Identify opportunities to improve operational efficiency and care coordination through technology adoption, including automation and AI-enabled solutions.
Support development of business cases and funding proposals for digital initiatives where required.
Participate in pilots, proof-of-concepts, and innovation initiatives that advance PCO's digital transformation goals.

Data Analytics & Population Health Intelligence

Conduct statistical analyses and generate insights from primary care, Public Health Institution (PHI) and population health datasets to support programme teams by providing analytical inputs for planning, evaluation and operational performance monitoring.
Work with data from across PHIs, including hospitals, polyclinics, and community health partners, to support cross-institutional analysis and care integration initiatives within the Central-North region.
Develop and maintain operational dashboards and reports based on key performance indicators frameworks defined by PCO’s Planning & Development Team and programme owners, using tools such as Tableau, Oracle OAS/OBIEE, or equivalent.
Fulfil data and analytics requests from management and programme teams in a timely manner, providing tailored insights to support decision-making.
Support programme evaluation by developing metrics frameworks, performing modelling, and providing data to inform service improvement.
Work with PCO Teams to maintain digital, data and analytics knowledge repository to support organisational self-help and data literacy.
Support data governance activities including data quality monitoring, data access management, and documentation.

Stakeholder Management & Governance

Build working relationships with business users, technology teams, Synapxe, and external partners to facilitate alignment between operational needs and technical delivery.
Prepare governance papers, management updates, and executive-ready reports.
Support governance forums, steering committees, and project workgroups as required.
Track risks, issues, decisions, and action items and drive timely follow-up across stakeholders.
Represent PCO in cluster and national workgroups relating to digital and data matters as required.

Compliance & Risk Management

Ensure systems and processes comply with MOH, NHG Health, and organisational governance requirements.
Support audits, reviews, governance reporting, and risk management activities relating to assigned digital platforms and data assets.
Perform other duties as assigned by the Reporting Officer.

KEY REQUIREMENTS

Qualifications	:	Degree in Business Analytics, Data Science, Information Systems, Health Informatics, Public Health, or a related discipline.

Experience	:	5 to 8 years of relevant experience in a healthcare, population health, or public sector setting, with demonstrated competency across both digital product or systems management and data analytics. Experience working with CRM systems, clinical registries, or electronic medical record platforms (e.g. EPIC/NGEMR) is strongly preferred. Proficiency in data visualisation and reporting tools (e.g. Tableau, Oracle OAS/OBIEE). Working knowledge of SQL, Databricks, or equivalent data platforms. Experience with statistical analysis using Python, R, STATA, SAS, or equivalent. Experience supporting governance forums and multi-stakeholder workgroups involving business, operational, and technology stakeholders. Familiarity with national health systems and the Healthier SG framework is an advantage.

Special Attributes and Knowledge	:	Strong analytical and problem-solving skills, with the ability to translate data and technical concepts into actionable insights for non-technical audiences. Strong stakeholder engagement skills, with a demonstrated ability to build trust across business, operational, and technology stakeholders and drive outcomes in cross-functional environments without direct authority. Comfortable managing competing priorities across both digital and analytical workstreams, and able to work independently with minimal supervision. Familiarity with digital enablement tools such as robotic process automation, low-code platforms, and Generative AI applications is an advantage. Strong written, verbal, and presentation skills. Professionalism, integrity, and a service mindset towards business users and primary care partners.

Professional License (if any)	:	Not applicable.