Sr Asst Manager

Senior Assistant Manager / Manager, Digital Services

Community Health, Population Health (NHG)

Department: Community Health – Population Health
Function: Digital Services
Job Grade: Senior Assistant Manager / Manager

Role Purpose

Support and drive the delivery, governance, and adoption of digital platforms and systems for Population Health and Community Care programmes across NHG. The role works closely with business, IT, vendors, and national partners, and provides secretariat and coordination support for cluster‑ and national‑level governance workgroups.

Key Responsibilities

Digital Platforms & Programme Support

• Support implementation and operations of Population Health digital platforms (e.g. CRM, dashboards, portals, bots, contact centre systems).
• Translate business requirements into system enhancements, workflows, and operational processes.
• Coordinate with IT teams, vendors, and stakeholders to deliver enhancements and resolve issues.

Governance & Secretariat Support

• Provide secretariat support for NHG and national steering committees / workgroups:
  • Meeting coordination, agenda papers, minutes, and action tracking.
• Prepare clear, executive‑ready summaries and follow‑up materials.
• Track decisions, risks, and actions to closure across stakeholders.

Operations, Process Improvement & Adoption

• Support process standardisation, SOP development, and user onboarding.
• Assist with change management, communications, and downstream adoption activities.
• Monitor post‑implementation issues and continuous improvement opportunities.

Compliance & Coordination

• Ensure systems and processes align with MOH / NHG policies and governance requirements.
• Support audits, reviews, and governance reporting where required.

Requirements

• Degree in Information Systems, Healthcare, Public Health, Business, or related discipline.
• 5–8 years’ experience in digital programmes, healthcare operations, IT enablement, or project management.
• Experience supporting governance forums or multi‑stakeholder workgroups.
• Strong coordination, documentation, and communication skills.
• Healthcare or public sector experience preferred.

Key Competencies

• Stakeholder coordination & programme support
• Secretariat & governance facilitation
• Structured problem‑solving and follow‑through
• Clear written and verbal communication
• Detail‑oriented, organised, and delivery‑focused