Sr Asst Manager, Ops (WSH), OHC

Job Responsibilities:

You will work as part of the Operations team to support the Assistant Director/Manager in managing the operations of the Occupational Health Clinic (OHC). Using data-driven insights to inform operational planning and decision-making, you will work with the Assistant Director/Manager to develop, operationalise and evaluate programmes and policies that support the effective running of the clinic.  

The functional role for this position is to assist the Assistant Director/Manager to:

• Manage OHC operations to ensure consistent service quality, operational efficiency, compliance with regulatory and organisational requirements.

• Collect, analyse, and interpret operational data to identify trends, optimise workflows, detect gaps or emerging risks for timely actions, and support timely operational and strategic decision-making.

• Work closely with stakeholders to develop, operationalise and align Total Workplace Safety and Health (TWSH) and Occupational Health policies, workflows and Standard Operating Procedures (SOPs).
• Implement and monitor operational policies and procedures, using defined data metrics and performance indicators to evaluate effectiveness, track outcomes, and drive continuous improvement initiatives.

Job Requirements:

• Bachelor’s degree and above, preferably in a healthcare-related discipline. 
• Minimum 5 years of relevant working experience, preferably in healthcare operations, clinic management or a similar operational role.
• Experience in Workplace Safety and Health and/or Occupational Health will be an advantage.
• Good written, verbal and interpersonal communication skills, with the ability to engage stakeholders across different organisational levels and functions.
• Strong analytical and data literacy skills, with the ability to analyse operational data, identify trends and performance issues, and translate insights into practical recommendations.
• Critical and systematic thinker who is meticulous and highly process oriented.
• Proficient in basic data analytics and data management tools (e.g. Excel, reporting systems, dashboards).
• Able to work independently, manage ambiguity, exercise initiative, and multi-task effectively in a fast-paced and operationally complex environment.