Sr Associate Executive

About Us

We are a dedicated healthcare provider committed to delivering high-quality, patient-centered care. Our team of professionals works collaboratively to ensure operational excellence and compassionate service.

Group HR Shared Services (HRSS) plays a critical role in delivering efficient, accurate and employee-centric HR services across NHG institutions. Supporting the employee lifecycle from hiring to separation, HRSS partners stakeholders to provide seamless HR operations while driving service excellence and continuous improvement. We are looking for a proactive and adaptable individual to join our team as a Flexible HR Operations Resource, supporting multiple HR Operations functions.

Job Summary

The Senior Associate Executive serves as a Flexible HR Operations Resource within HRSS, providing operational support across Pre & On-Boarding, In-Service and Offboarding functions. The incumbent may be assigned to different HRSS portfolios based on operational priorities, service demands and workforce requirements, ensuring timely, accurate and compliant processing of HR transactions while delivering a positive employee experience. The role provides opportunities to develop broad exposure across the employee lifecycle and contribute to continuous improvement initiatives within HR Shared Services.

Key Responsibilities

HR Operations & Service Delivery

•         Serve as first point of contact for HR enquiries

•         Process HR transactions within SLA 

•         Maintain accurate employee records and compliance

•         Provide timely and professional support to employees and HR stakeholders through shared service channels

Pre & Onboarding Operations

•         Preparation of employment contracts and appointment letters

•         Coordination of medical screening and pre-employment checks

•         Creation and maintenance of employee records

•         Work pass administration and coordination with relevant agencies

•         Facilitation of onboarding activities.

In-Service Operations

•         Employee data maintenance

•         Probation confirmation administration

•         Contract renewal processing

•         Professional License administration

•         Employment certification support

Offboarding Operations

·       Support resignation, clearance and exit documentation processes

·       Coordinate employee separation activities with relevant stakeholders

·       Process employee record updates and work pass cancellations where applicable

·       Ensure timely completion of offboarding transactions and documentation

Continuous Improvement & Operational Support

·       Support projects, SOP updates and provide coverage across HRSS functions.

Qualifications & Experience

·       Education: Diploma in Human Resource Management, Business Administration or related discipline

·       Prior HR administration, HR operations, shared services or customer service experience preferred. Fresh graduates welcome. 

Skills & Knowledge:

·       Microsoft Office proficiency; SuccessFactors experience advantageous. 

Core Competencies & Personal Attributes

·       Customer-centric mindset

·       Collaboration and teamwork

·       Adaptability and resilience

·       Attention to detail

·       Integrity and professionalism