Senior / Patient Service Associate (Operating Theatre)

Main Duties & Responsibilities

Patient Operations & Service Coordination

• Ensure accurate and timely patient registration, admission, transfer, and discharge by performing system entries in SAP, EMR, and related healthcare systems.
• Provide professional payment processing and financial counselling for surgical procedures and services, supporting a smooth and transparent patient experience.
• Coordinate outpatient appointment scheduling and inpatient bed bookings to support timely admissions and continuity of care.
• Proactively contact patients prior to scheduled procedures to confirm admission timings and reinforce fasting and preparation instructions.
• Organise and prioritise patient registration timings in alignment with operating theatre and procedural listings.

Clinical Support

• Support Operating Theatre (OT) and Endoscopy (Endo) listings and daily operational services.
• Prepare and print elective procedure listings for Nursing Teams to facilitate confirmation and workflow planning.
• Retrieve and trace required patient records using Electronic Medical Record systems to support clinical decision-making and care delivery.
• Attend to enquiries from internal and external stakeholders pertaining to theatre facilities and services with professionalism and efficiency.

Administrative, Logistics & Vendor Management

• Provide comprehensive administrative support to ensure smooth day‑to‑day departmental operations.
• Liaise with vendors and suppliers regarding the receipt of goods, invoicing, and supply coordination.
• Order, monitor, and maintain dry rations, patient and next‑of‑kin supplies to ensure adequate stock levels.
• Manage stationery, departmental supplies, pantry and catering needs, and locker administration.
• Handle incoming and outgoing mails and correspondence in a timely and organised manner.

Collaboration & Teamwork

• Work collaboratively with multidisciplinary healthcare teams and departments to support efficient operations and seamless patient care delivery.
• Demonstrate flexibility and teamwork in a fast‑paced perioperative environment.

Why This Role is Attractive

• Patient‑centred impact: Play a vital role in supporting patients through their surgical journey.
• Operational exposure: Gain hands‑on experience in perioperative services, OT and Endoscopy operations.
• Skill development: Build strong capabilities in healthcare administration, coordination, and systems usage.
• Collaborative workplace: Work closely with clinical teams in a professional healthcare setting.