Senior Manager / Manager

You will be key member of the Infrastructure & Facilities Management to oversee, manage, and maintain the infrastructure and facilities across the polyclinics. This includes planning and executing facility upgrades, ensuring all projects meet organisational objectives, and maintaining facilities to healthcare‑grade standards. The position supports safe, reliable, and efficient clinic operations through effective facility management, compliance, and continuous improvement initiatives.

The Key Responsibilities are:

1. Infrastructure Project Management

• Plan, coordinate, and deliver facility upgrade, renovation, and improvement projects.
• Develop project scopes, budgets, timelines, and feasibility assessments.
• Assist in procurement activities including tender preparation, evaluation, and vendor appointment.
• Oversee contractors and consultants to ensure project milestones are met.
• Ensure compliance with healthcare facility standards, safety regulations, and quality requirements.
• Conduct site inspections, resolve technical issues, and manage defects rectification.
• Complete proper handover including documentation, manuals, and warranty records.

2. Facilities Operations & Maintenance

• Oversee day‑to‑day facility operations to ensure polyclinics are safe, functional, and patient‑ready.
• Plan and supervise preventive and corrective maintenance for building systems (e.g., HVAC, electrical, plumbing, fire protection, medical gas).
• Ensure prompt responses to facility issues to minimize service disruption.
• Conduct routine inspections and audits to maintain healthcare environmental standards.
• Manage maintenance contractors to meet performance and service level expectations.

3. Safety, Compliance & Regulatory Requirements

• Ensure facilities comply with licensing requirements, safety codes, and regulatory guidelines.
• Support audits, inspections, and submissions to relevant authorities.
• Conduct incident investigations and implement corrective and preventive actions.
• Ensure fire safety systems, emergency power, and essential infrastructure remain operational and compliant.

4. Budgeting & Governance

• Prepare, monitor, and manage budgets for maintenance, capital expenditure, and improvement works.
• Ensure compliance with procurement, finance, and governance policies.
• Track expenditure and recommend cost‑efficient solutions without compromising safety or quality.

5. Stakeholder & Vendor Management

• Engage clinic operations teams, nursing, clinical stakeholders, and headquarters departments to align facility requirements.
• Coordinate with external vendors, contractors, consultants, and regulatory authorities.
• Communicate project updates, operational issues, and improvement plans effectively.

6. Continuous Improvement & Innovation

• Identify opportunities to enhance facility reliability, operational efficiency, and patient experience.
• Support sustainability initiatives and energy‑saving projects.

A.    SECONDARY RESPONSIBILITIES

Team Management

• Manage the team to ensure a conducive working environment
• Apply people management skills to ensure a cohesive and dynamic team with positive energy and outlook
• Develop skills and improving team’s capabilities
• Provide guidance and advice to junior members of the team on their projects

• Contributes to innovation projects and other essential improvement works.
• Provides support for departmental strategic planning, including annual workplan, budget and manpower and people development
• Performs any other duties assigned by your Reporting Officer