Senior Executive/Assistant Manager, Ops Planning
The Senior Executive/Assistant Manager, Operations Planning supports the Chief Operating Officer in driving strategy implementation and operational effectiveness across NHG Community Health. This role sits within a team responsible for translating complex operational data into insights that inform senior-level decision-making, shaping the division's approach to capacity and resource planning and ensuring leadership has the visibility required to plan with confidence.
This role spans performance intelligence, capacity strategy, and division-wide coordination, offering exposure to the breadth of a complex healthcare division, working across teams, translating data into actionable insights and supporting decisions that have a direct bearing on care delivery.
Areas of Responsibility
Performance Analytics and Insights
- Supports leadership decision-making by analysing organisational performance, identifying emerging trends, risks and opportunities, and translating organisational data into actionable insights.
- Uses quantitative and qualitative data to investigate operational and planning issues, uncover underlying drivers, and surface implications for capacity, service delivery and organisational priorities.
- Develops and enhances performance intelligence tools, indicators and reporting frameworks that provide leadership with clear visibility of division performance and support planning and resource allocation decisions.
- Synthesise information from multiple sources to identify patterns, interdependencies and areas requiring management attention.
- Strengthens the division's performance intelligence capability by improving the quality, relevance and strategic value of performance reporting.
Capacity Strategy and Planning
- Supports capacity planning in key areas (e.g. preventive health) through analysis of population needs, service demand, utilisation patterns and system constraints.
- Identifies emerging trends, pressure points and interdependencies that may affect the delivery of community-based care.
- Develops planning frameworks, methodologies and decision-support tools to anticipate future demand and support service expansion.
Division Planning and Strategic Coordination
- Coordinates division-wide initiatives, staff engagements and key activities to ensure alignment with strategic priorities and visibility of organisational commitments.
- Maintains planning and governance frameworks, including a division-wide calendar and prioritisation mechanisms, to support resource planning and leadership oversight.
- Works across teams to align timelines, dependencies and stakeholder requirements for the successful delivery of cross-functional initiatives.
- Supports key workgroups, committees and leadership platforms through effective secretariat support, including coordination of meetings, tracking of deliverables and follow-through of decisions.
- Builds strong working relationships across departments and stakeholder groups, facilitating collaboration and alignment on division priorities.
- Develops planning tools, communication materials and organisational assets that strengthen stakeholder engagement and organisational effectiveness
JOB REQUIREMENTS
Education/Training/Experience
- Bachelor's degree in any discipline. Candidates with backgrounds in business, economics, public policy, health services, data analytics, industrial engineering or related fields may find the role particularly relevant.
- 1 to 3 years of working experience in operations, planning, strategy or coordination role, with experience in healthcare or public sector is an advantage.
- Must possess strong administrative, stakeholder management and project coordination skills
- Strong written and communication skills
- Familiarity with AI tools to support research, drafting, and analysis.
- Proficient in various computer applications, including Microsoft 365, Co-pilot, Microsoft Word, PowerPoint & Excel to support preparation of senior-level materials
Personal Attributes
- Independent, curious, self-directed and result oriented
- Comfortable with ambiguity
- Good team player with strong communication, coordination and problem-solving skills
- Strong analytical and problem-solving skills, with the ability to structure ambiguous issues and translate data into meaningful insights.
- Curious and intellectually agile, with the ability to quickly understand unfamiliar issues and connect ideas across different domains.
- Able to communicate complex ideas clearly through presentations, written materials and structured recommendations for senior stakeholders.
- Resourceful, organized and comfortable working across diverse teams and in ambiguous or evolving situations