Senior Executive/ Assistant Manager, Clinical Operations (Medicine)(Temp Contract till 31 Dec 26)

About Us

Woodlands Hospital is a next-generation healthcare system in Singapore, designed from the ground up to meet the future of care. As a new integrated acute and community hospital with specialist outpatient services and innovative care models, we go beyond traditional hospital walls to deliver person‑centred, connected, and seamless care.

Our mission is to redefine healthcare for a rapidly aging and diverse population through digital innovation, preventive health, and strong partnerships with the community. With a deep commitment to team‑based care, sustainability, and health equity, Woodlands Hospital is not just about treating illness – we are building a healthier future for all.

Why This Role Matters

Delivering high-quality care across the continuum requires strong coordination between clinical operations and community-based programmes. This role supports the Division of Medicine in enhancing clinical workflows and service delivery, while contributing to the NHG DEFINITE Programme—an integrated, multidisciplinary initiative aimed at improving care for patients with diabetic foot ulcers and reducing the risk of amputations.

By working closely with clinicians, researchers, and community partners, you will help strengthen care continuity, support programme development, and drive data-informed improvements to patient care. This role is ideal for individuals who are passionate about healthcare operations, integrated care, and improving patient outcomes.

What You Will Drive

1. Clinical Operations & Workflow Improvement

• Support the execution and improvement of clinical and non‑clinical workflows across Division of Medicine services.
• Collaborate with clinicians and stakeholders to develop and implement improvement projects for care pathways, services, and programmes.
• Facilitate discussions and reviews by documenting meeting minutes and ensuring timely follow‑up and closure of action items.
• Extract, monitor, and report key performance indicators for internal review and submission to MOH.
• Liaise with clinical departments to coordinate data requests and operational requirements.

2. Procurement & Administrative Support

• Provide administrative and secretariat support for procurement activities related to medical and non‑medical equipment.
• Support initiatives such as equipment standardisation and integration into operational workflows.
• Prepare proposal papers and documentation to support approval processes (e.g. pre‑sourcing, evaluation, and award).
• Track project timelines and ensure timely follow‑up and closure of key deliverables.

3. DEFINITE Programme Coordination & Patient Care Support

• Support patient care coordination across inpatient, outpatient, and primary care settings for patients with diabetic foot conditions.
• Perform patient assessments, documentation, monitoring, and follow‑up throughout the continuum of care.
• Provide education and counselling to patients and caregivers, including diabetic foot care and health coaching.
• Assist in diabetic foot screening and support podiatry services where required.

4. Programme Development, Data & Research Support

• Support the development, implementation, and evaluation of programme strategies, workflows, and care models.
• Collect, analyse, and manage data for programme monitoring and reporting.
• Support quality improvement and research initiatives, including coordination of studies, data collection, and patient enrolment into programmes and registries.
• Work with clinicians, research teams, and programme staff to ensure effective execution of research and programme activities.

5. Administrative & Secretariat Support

• Provide administrative support for programme and departmental activities, including meeting coordination, documentation, and reporting.
• Prepare presentation materials, track action items, and maintain proper records for programme and project management.
• Support departmental events and initiatives within the Endocrinology Department and Division of Medicine.

6. Other Responsibilities

• Support additional projects and tasks assigned by the Reporting Officer, Deputy Director, or Director in line with organisational priorities.

What You Bring

Education & Experience

• Degree in a science or health‑related field.
• At least 2 - 5 years of clinical / research experience in healthcare sector
• Experience in clinical care, research coordination, or integrated care programmes will be an advantage.
• Experience in clinical trial support or DSRB applications is a plus.
• Comfortable with patient interaction, including management of diabetic foot conditions.

Professional Skills & Attributes

• Strong project management and organisational skills with the ability to manage multiple initiatives.
• Analytical and innovative thinker with the ability to interpret data and drive improvements.
• Good interpersonal and communication skills, with the ability to work closely with clinicians and multidisciplinary teams.
• Strong relationship management skills across internal and external stakeholders.
• Ability to work independently while contributing effectively as part of a team.

Technical Skills

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Familiarity with healthcare systems and research tools (e.g. SPSS, GraphPad Prism, REDCap) will be an advantage.

Why This Role?

This role offers a unique opportunity to contribute to both operational excellence and innovative care programmes in a dynamic healthcare setting. You will be involved in improving clinical workflows while supporting a national-level programme that enhances care for patients with chronic conditions.

By bringing your analytical mindset, clinical understanding, and coordination skills, you will help strengthen integrated care delivery and improve outcomes for patients within Woodlands Hospital and the broader healthcare system.