Senior Executive, SOC Operations

1. JOB PURPOSE

This role contributes towards enabling effective clinical service planning, operations, and delivery across Woodlands Hospital. The person will be part of a high performing, engaged operating environment where teams are empowered to deliver safe, efficient, and patient centred care. The person will work with the team to translate organisational strategy into effective operational execution to meet the hospital’s goals. He will support initiatives that enhance care quality, service value, and patient experience across the OT, Endoscopy and SOC facilities and Clinical Operations (surgery) services that are supported by this Enterprise.

2. MAJOR DUTIES & RESPONSIBILITIES

Specific

1. Support Care Services Planning & Development
   1. Support the analysis of population health needs within the WH catchment area to inform clinical services planning and population health strategies.
   2. Partner clinical leaders to identify, develop, and implement clinical services aligned with projected demand and organisational priorities.
   3. Work closely with clinical leads to define service requirements, workload projections, and capacity considerations.
   4. Support the design and implementation of innovative and integrated care delivery models across settings.
2. Support Facility and Clinical Operations
   1. Ensure that facilities, equipment, and instrumentation meet clinical needs, standardisation norms, and regulatory compliance.
   2. Support planning and procurement of clinical equipment and instruments in line with approved service requirements.
   3. Use data to support the development of clinical services and optimize efficiency of facilities.
3. Governance, Planning & Department Support
   1. Prepare and support clinical programme approval papers and work with clinicians to operationalize these programmes for patient care.
   2. Prepare and support equipment procurement approval papers, tender documentation, and legal submissions related to clinical operations.
   3. Support annual enterprise and division work plans, budgeting exercises, and required submissions .
   4. Develop, maintain, and update departmental policies and work instructions, and serve as a resource for onboarding new staff.

General

1. Participate in organisational or department projects.
2. Provide support to other ground operations where required.
3. Ensure compliance with PDPA and Woodlands Hospital’s policies.
4. Any other assignments or tasks, as assigned by Reporting Officer

1. JOB REQUIREMENTS

Education / Training / Experience

1. Diploma or Degree from a recognized institution (Degree preferred).
2. Strong administrative skills
3. At least 2 years of experience in healthcare and/or community setting
4. Proficient in Microsoft Office (Excel, Powerpoint, Word)

Professional License (if any)

None

Attributes

1. Strong planning, organisation, and coordination skills.
2. Ability to manage relationships and communicate effectively with clinicians and multidisciplinary teams.
3. Analytical mindset with the ability to translate concepts into operational models, and data into actionable insights.
4. Confident communicator with sound negotiation and stakeholder management skills.
5. Adaptable and comfortable working in a complex, fast moving healthcare environment.
6. Good presentation and writing skills