Senior Asst Manager
About Us
We are a dedicated healthcare provider committed to delivering high-quality, patient-centered care. Our team of professionals works collaboratively to ensure operational excellence and compassionate service.
Group HR Shared Services (HRSS) plays a critical role in delivering efficient, accurate and employee-centric HR services across NHG institutions. Supporting the employee lifecycle from hiring to separation, HRSS partners stakeholders to provide seamless HR operations while driving service excellence and continuous improvement.
Job Summary
The Senior Assistant Manager, Group HR Shared Services (HRSS) leads In-Service operations across institutions, ensuring timely, accurate, and compliant service delivery. The role provides direct people leadership, manages complex operational escalations, and ensures service readiness, while balancing business-as-usual delivery with cross-functional projects and continuous improvement initiatives.
Key Responsibilities
HR Operations & Service Delivery
- Lead In-Service operations to ensure timely, accurate, and compliant service delivery across institutions.
- Act as the primary escalation and decision-making authority for complex cases, cross-institution issues, and operational risks.
- Ensure governance, audit, and compliance requirements are met within the In-Service domain.
People Leadership & Team Management
- Provide direct people leadership to the In-Service team, including workload planning, performance management, coaching, and capability development.
- Build team readiness and resilience to support service scale-up, operational changes, and institutional expansion.
- Foster team engagement, accountability, and a service excellence culture.
Institutional Readiness & Service Scalability
- Ensure operational readiness and scalability for new institutional intake through process alignment and transition planning.
- Partner stakeholders to ensure smooth transitions with minimal service disruption.
Projects, Transformation & Continuous Improvement
- Lead cross-functional and cross-institution initiatives while maintaining BAU stability.
- Drive standardisation, continuous improvement, and process optimisation.
- Translate operational risks and inefficiencies into actionable improvements.
Qualifications & Experience
Education: Degree in Human Resources, Business Administration, or related discipline preferred.
Experience:
- 6–8 years of HR operations or shared services experience.
- Proven people leadership and team management experience.
- Experience supporting large-scale onboarding or HR shared services environments.
Skills & Knowledge:
- Strong understanding of HR operations, onboarding processes, and employment compliance.
- Effective stakeholder management and cross-functional coordination skills.
- Strong planning, prioritisation, and problem-solving abilities.
- Ability to manage operational delivery alongside transformation initiatives.
Core Competencies & Personal Attributes
- Communication and stakeholder engagement
- Collaboration and teamwork
- Analytical thinking and problem-solving
- Adaptability and resilience
- Leadership, integrity, and accountability