Senior / Associate Executive (PD), People & Organisation Development

About Us

Woodlands Hospital is a next‑generation healthcare system in Singapore, designed from the ground up to meet the future of care. As a new integrated acute and community hospital with specialist outpatient services and innovative care models, we go beyond traditional hospital walls to deliver person‑centred, connected, and seamless care.

Our mission is to redefine healthcare for a rapidly aging and diverse population through digital innovation, preventive health, and strong partnerships with the community. With a deep commitment to team‑based care, sustainability, and health equity, Woodlands Hospital is not just about treating illness – we are building a healthier future for all.

Why This Role Matters

Developing people and organisational capability is central to delivering high‑quality, future‑ready healthcare. As part of the People & Organisation Development (P&OD) team, this role supports the design and delivery of learning and development initiatives that enable staff to perform effectively, grow professionally, and adapt to evolving healthcare needs.

You will contribute to building a collaborative learning environment and strengthening a culture where staff take ownership of their development. By supporting learning operations, driving process improvements, and enabling innovation, your work plays an important role in shaping a capable, resilient, and continuously learning workforce within Woodlands Health.

What You Will Drive

1. Learning Management & Programme Operations

• Coordinate and manage the operational delivery of learning and development programmes, ensuring effective planning, execution, and administration.
• Work closely with Programme Leads to organise schedules, logistics, and resources for capability development programmes.
• Liaise with trainers, facilitators, vendors, and internal stakeholders to ensure smooth programme delivery.
• Manage programme registration systems, attendance tracking, participant communications, and course logistics.
• Support end‑to‑end administration of programmes, including pre‑course preparation, in‑class support, and post‑course activities such as feedback and evaluations.

2. Financial, Procurement & Administrative Support

• Process invoices and payments for training programmes in accordance with organisational policies.
• Support procurement activities, including sourcing quotations and coordinating vendor contracts.
• Monitor training budgets, track expenses, and provide summaries for reporting.
• Support payment processes such as vendor invoices and staff reimbursement for training activities.

3. Learning Records & Reporting

• Maintain accurate and comprehensive learning records for staff, including tracking attendance and cost centre utilisation.
• Prepare reports on programme participation, feedback, and budget utilisation.
• Support evaluation of programme effectiveness and identify opportunities for administrative improvements.
• Serve as a key point of contact for internal stakeholders regarding learning opportunities and related enquiries.

4. Process Improvement & Innovation

• Review and improve learning administration processes to enhance efficiency and effectiveness.
• Support the development and implementation of People Development policies, systems, and standard operating procedures.
• Design and manage tools such as digital forms and surveys (e.g. FormSG, SurveyMonkey) to support programme operations.
• Explore and implement technology‑enabled solutions to improve programme delivery and streamline workflows.
• Support adoption of learning platforms and digital tools, including evaluation and implementation of new systems.
• Contribute to automation initiatives and digital workflow enhancements.

5. Quality Assurance & Compliance

• Ensure compliance with Woodlands Health and NHG Health policies in all learning operations.
• Conduct quality checks on programme administration, documentation, and processes.
• Support audit preparation and compliance reporting for learning activities.
• Contribute to the development of quality standards and performance metrics for learning operations.

6. Cross‑Functional Collaboration

• Support departmental initiatives, projects, and organisational programmes involving internal and external stakeholders.
• Work closely with the P&OD team to contribute to cross‑team and organisation‑wide initiatives.

What You Bring

Education & Experience

• Diploma in Human Resources, Business Administration, or a related field.
• Minimum 3–4 years of relevant experience in administrative support, programme coordination, or learning and development operations.
• Experience within healthcare or a learning environment will be an advantage.
• Experience in coordinating training programmes, providing secretariat support, or driving process improvement initiatives is preferred.
• Exposure to budget monitoring, vendor management, and compliance processes is advantageous.

Attributes

• Organisational Excellence & Time Management: Strong ability to manage multiple programmes, coordinate logistics, and meet timelines.
• Communication & Stakeholder Management: Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders.
• Process Orientation & Attention to Detail: Meticulous approach with strong focus on accuracy, compliance, and quality assurance.
• Technology Proficiency: Proficient in Microsoft 365 (Word, Excel, PowerPoint), virtual collaboration tools (e.g. Teams, Zoom), and adaptable to new learning systems.
• Proactive Problem‑Solving: Ability to work independently, identify process improvements, and implement solutions.
• Team Collaboration: Strong interpersonal skills and a collaborative mindset, with the ability to contribute to cross‑functional initiatives.

Why This Role?

This role offers a meaningful opportunity to contribute to the development of a future‑ready healthcare workforce. Your work supports the growth of individuals, strengthens organisational capability, and helps cultivate a learning culture across Woodlands Health.

By bringing your organisational strengths, creativity, and passion for people development, you will play an important part in enabling staff to learn, grow, and deliver better care for patients and the community.