Senior / Associate Executive, Patient Billing Services

About Us

Woodlands Hospital is a next-generation healthcare system in Singapore, designed from the ground up to meet the future of care. As a new integrated acute and community hospital with specialist outpatient services and innovative care models, we go beyond traditional hospital walls to deliver person‑centred, connected, and seamless care.

Our mission is to redefine healthcare for a rapidly aging and diverse population through digital innovation, preventive health, and strong partnerships with the community. With a deep commitment to team‑based care, sustainability, and health equity, Woodlands Hospital is not just about treating illness – we are building a healthier future for all.

Why This Role Matters

Patient Billing Services play a critical role in ensuring accurate billing, timely revenue collection, and a smooth financial experience for patients and corporate clients. This role supports the day‑to‑day operations of billing and receivables processes, ensuring accuracy, compliance, and efficiency across the billing lifecycle.

As part of the Patient Billing Services team, you will work closely with internal departments, external partners, and patients to ensure billing accuracy, resolve discrepancies, and support claims processing. Your work contributes directly to operational efficiency, revenue integrity, and a positive patient experience.

What You Will Drive

1. Billing Accuracy & Claims Processing

• Check and validate billing accuracy to ensure charges are correctly reflected.
• Liaise with internal departments to amend billing errors and perform necessary adjustments using the Hospital Billing System.
• Review and follow up on billing and claims reports as assigned.
• Monitor daily claims submissions, including PMI, CPF, and Government agencies.
• Follow up on claims-related issues and rectify rejected or erroneous claims with relevant parties.

2. Accounts Receivable & Collections

• Follow up with patients and relevant parties to ensure submission of required documents (e.g. Medisave claims authorisation forms, Means Testing consent forms).
• Track and follow up on outstanding accounts receivable (AR).
• Prepare and send consolidated invoices to corporate clients.
• Submit e‑invoices for Government entities (e.g. Vendors@Gov - AGD).

3. Receipting & Reconciliation

• Perform daily receipting duties, ensuring all payments are accurately recorded.
• Reconcile collections and ensure timely banking of funds.
• Conduct regular audit checks on patient collections.
• Liaise with external vendors on discrepancies in patient collections and cash float.
• Coordinate with banks and insurance companies on receipting-related matters.

4. Operational & Administrative Support

• Support clinics in payment operations, including handling payment modes such as NETS and credit card terminals.
• Handle email and telephone enquiries related to billing and payments in a timely and professional manner.
• Provide general administrative support to ensure smooth operations of the department.

5. Other Responsibilities

• Perform other duties assigned by the Reporting Officer in support of departmental and organisational objectives.

What You Bring

Education & Experience

• Diploma in a relevant field (e.g. Business, Finance, or Administration).
• Preferably with relevant experience in billing, receivables, or finance operations.
• Experience in healthcare billing or claims processing would be an advantage.

Professional Skills & Attributes

• Strong attention to detail and accuracy in handling financial data.
• Good organisational skills and ability to manage multiple tasks and timelines.
• Strong communication skills with a service‑oriented mindset.
• Ability to work independently and collaboratively within a team.
• Proficient in Microsoft Office applications and comfortable working with billing systems.

Why This Role?

This role offers an opportunity to contribute to the efficient functioning of Patient Billing Services, supporting both operational effectiveness and patient experience. Your work ensures that billing processes are accurate, timely, and well‑coordinated, enabling the hospital to maintain financial sustainability while delivering quality care.

By bringing your attention to detail, organisational skills, and commitment to service, you will play a key role in supporting Woodlands Hospital’s mission to provide seamless and patient‑centred healthcare services.