Senior/ Assistant Manager, Innovation & Improvement (Contract 5 months)

About Us

Woodlands Hospital is a next-generation healthcare system in Singapore, designed from the ground up to meet the future of care. As a new integrated acute and community hospital with specialist outpatient services and innovative care models, we go beyond traditional hospital walls to deliver person-centred, connected, and seamless care.

Our mission is to redefine healthcare for a rapidly aging and diverse population through digital innovation, preventive health, and strong partnerships with the community. With a deep commitment to team-based care, sustainability, and health equity, Woodlands Hospital is not just about treating illness – we are building a healthier future for all.

Why This Role Matters

The Innovation & Improvement (I&I) Office plays a pivotal role in shaping the future of healthcare delivery at Woodlands Hospital. By driving innovation, digital transformation, and continuous improvement, the team enables smarter ways of working, enhances patient and staff experiences, and delivers measurable value across the organisation.

As a Senior Executive / Assistant Manager (5-Month Contract), you will contribute to the development and implementation of Woodlands Hospital's Smart Hospital agenda. Working closely with clinical, operational, and technology stakeholders, you will help drive initiatives across Smart Clinic, Smart Ward, and Smart Radiology, while strengthening organisational capabilities in innovation, automation, and digital transformation. Your work will directly support the hospital's vision of delivering person-centred, digitally enabled, and future-ready healthcare.

What You Will Drive

1. Smart Hospital Strategy & Roadmap Development

• Support the development and continuous refinement of Woodlands Hospital's Smart Hospital strategy and transformation roadmap.
• Partner with clinical, operational, and corporate stakeholders to identify opportunities, challenges, and unmet needs across care delivery processes.
• Conduct environmental scanning and benchmarking of local and international healthcare innovation best practices.
• Analyse insights and translate findings into actionable recommendations, frameworks, and implementation plans.
• Support the development of strategic initiatives across Smart Clinic, Smart Ward, and Smart Radiology to improve patient outcomes, operational efficiency, and workforce effectiveness.
• Contribute to the prioritisation and evaluation of transformation opportunities aligned with organisational goals.

2. AI, Automation & Capability Building

• Support the adoption and implementation of Artificial Intelligence (AI), Automation, and Robotic Process Automation (RPA) initiatives across the hospital.
• Work with departments to identify, assess, and prioritise suitable use cases that improve productivity and streamline workflows.
• Coordinate training sessions, workshops, and engagement activities to build organisational capabilities in digital and automation technologies.
• Facilitate stakeholder discussions and support departments in evaluating new technologies and solutions.
• Monitor implementation progress and coordinate follow-up actions to support successful project delivery and adoption.
• Promote a culture of innovation, experimentation, and continuous learning across the organisation.

3. Programme Management & Delivery

• Support the planning, coordination, and execution of Smart Hospital programmes and initiatives.
• Manage multiple projects concurrently while ensuring alignment with strategic priorities, timelines, and resource requirements.
• Track project milestones, risks, dependencies, and outcomes to support effective programme governance.
• Coordinate with multidisciplinary stakeholders to ensure smooth implementation and integration of initiatives.
• Support the development of project documentation, business cases, presentations, and management reports.
• Contribute to achieving measurable organisational outcomes through the successful delivery of innovation and improvement projects.

4. Stakeholder Engagement, Showcase & Communications

• Design and coordinate Smart Hospital showcases, innovation demonstrations, and hospital visits for internal and external stakeholders.
• Manage knowledge-sharing platforms and resources, including SharePoint and other digital collaboration tools.
• Develop communication materials, presentations, reports, and engagement content to showcase project outcomes and impact.
• Support efforts to strengthen awareness, adoption, and organisational buy-in for innovation initiatives.
• Help position Woodlands Hospital as a leader in smart healthcare and digital innovation through effective storytelling and stakeholder engagement.

5. Governance, Secretariat Support & Continuous Improvement

• Provide secretariat support for Smart Hospital and Innovation & Improvement-related committees, workgroups, and meetings.
• Coordinate meeting logistics, prepare agendas and presentation materials, and maintain meeting records.
• Draft and circulate meeting minutes, reports, and follow-up documentation in a timely manner.
• Track action items and ensure timely follow-through with stakeholders.
• Support quality improvement initiatives to enhance departmental processes, productivity, and effectiveness.
• Participate in departmental and organisational projects as assigned.
• Perform other ad-hoc duties in support of departmental and organisational priorities.

What You Bring

Education & Experience

• Recognised University Degree, preferably in Health Sciences, Social Sciences, Business, Healthcare Management, Public Health, or related disciplines.
• Minimum 2 years of relevant experience in healthcare, community care, social care, programme management, innovation, or transformation-related roles.
• Experience in strategic planning, project management, service redesign, or digital transformation initiatives will be advantageous.
• Exposure to healthcare technologies, AI, automation, or process improvement methodologies is an added advantage.

Professional Skills & Attributes

• Strong project management and organisational skills with the ability to manage multiple initiatives concurrently.
• Excellent analytical, critical thinking, and problem-solving abilities.
• Strong systems-thinking mindset with the ability to connect strategic goals to operational implementation.
• Ability to facilitate discussions, synthesise perspectives, and translate ideas into practical frameworks and solutions.
• Strong stakeholder engagement and relationship management skills.
• Excellent written and verbal communication skills, including report writing and presentation development.
• Self-motivated, resourceful, and adaptable in a fast-paced and evolving environment.
• Meticulous, organised, and able to work independently as well as collaboratively within a team.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and Visio.
• Keen interest in healthcare innovation, digital transformation, AI, automation, and emerging technologies.

Others

• Able to work effectively with multidisciplinary teams across clinical, operational, and corporate functions.
• Comfortable managing multiple priorities and delivering outcomes within tight timelines.
• Passionate about innovation, continuous improvement, and transforming healthcare delivery.
• Contract duration: 5 months.

Why This Role?

This role offers a unique opportunity to contribute to one of Singapore's newest and most innovative healthcare institutions. You will work alongside healthcare leaders, clinicians, and transformation specialists to shape the future of care through innovation, technology, and continuous improvement.

By bringing your project management expertise, analytical thinking, and passion for innovation, you will play an important role in advancing Woodlands Hospital's Smart Hospital vision and delivering meaningful improvements to patient care, staff experience, and organisational performance.