Senior Assistant Manager, Group HR Shared Services (HRSS)

Job Summary

The Senior Assistant Manager, Group HR Shared Services (HRSS) leads end-to-end Pre- & Onboarding operations across institutions, ensuring timely, accurate, and compliant service delivery. The role provides direct people leadership, manages complex operational escalations, and ensures service readiness for new institutional intake, while balancing business-as-usual delivery with cross-functional projects and continuous improvement initiatives.

Key Responsibilities

HR Operations & Service Delivery

·       Lead end-to-end HRSS Pre- & Onboarding operations to ensure timely, accurate, and compliant service delivery across institutions.

·       Act as the primary escalation and decision-making authority for complex onboarding cases, cross-institution issues, and operational risks.

·       Ensure governance, audit, and compliance requirements are met within the Pre- & Onboarding domain.

People Leadership & Team Management

·       Provide direct people leadership to the Pre- & Onboarding team, including workload planning, performance management, coaching, and capability development.

·       Build team readiness and resilience to support service scale-up, operational changes, and institutional expansion.

·       Foster team engagement, accountability, and a service excellence culture.

Institutional Readiness & Service Scalability

·       Ensure operational readiness and scalability for new institutional intake through process alignment and transition planning.

·       Partner stakeholders to ensure smooth transitions with minimal service disruption.

Projects, Transformation & Continuous Improvement

·       Lead cross-functional and cross-institution initiatives while maintaining BAU stability.

·       Drive standardisation, continuous improvement, and process optimisation.

·       Translate operational risks and inefficiencies into actionable improvements.

Qualifications & Experience

Education: Degree in Human Resources, Business Administration, or related discipline preferred.

Experience:

·       6–8 years of HR operations or shared services experience.

·       Proven people leadership and team management experience.

·       Experience supporting large-scale onboarding or HR shared services environments.

Skills & Knowledge:

·       Strong understanding of HR operations, onboarding processes, and employment compliance.

·       Effective stakeholder management and cross-functional coordination skills.

·       Strong planning, prioritisation, and problem-solving abilities.

·       Ability to manage operational delivery alongside transformation initiatives.