Senior Assistant Manager, Allied Health Office

About Us

Woodlands Hospital is a next-generation healthcare system in Singapore, designed from the ground up to meet the future of care. As a new integrated acute and community hospital with specialist outpatient services and innovative care models, we go beyond traditional hospital walls to deliver person-centred, connected, and seamless care.

Our mission is to redefine healthcare for a rapidly aging and diverse population through digital innovation, preventive health, and strong partnerships with the community. With a deep commitment to team-based care, sustainability, and health equity, Woodlands Hospital is not just about treating illness – we are building a healthier future for all.

Job Purpose

Support Allied Health Departments in managing and continuously improving operational processes, ensuring efficient workflows and the delivery of high‑quality care to patients.

Major Duties & Responsibilities

Operations - 40%

• Support the effective running, monitoring, and continuous improvement of existing services.
• Support department daily operations, including procurement of equipment and supplies, inventory management, invoice processing, and other administrative functions
• Conduct data analysis and reporting for operational and financial indicators (e.g., waiting time, turnaround time, financial performance) for regular monitoring of operational and performance metrics
• Implement initiatives to improve business processes, service workflows, and operational efficiency
• Support quality service management efforts, including service quality review, complaints and feedback management
• Support HODs in the supervision of Ancillary staff (e.g. PSAs)
• Assist HODs in preparing annual workplans, manpower plans, and budgets

Planning and Development - 40%

• Support the planning, design and development of new services and and operational initiatives.
• Conduct planning, analysis, and review of business, service, and operational workflows/processes
• Support the setup of new services, including writing proposals, assisting with procurement exercises, coordinating system integration, and managing operational rollout.
• Assist in identifying, evaluating, and implementing innovative technologies
• Coordinate and facilitate organisation-wide or cross-departmental initiatives across Allied Health departments

General 20%

• Oversee and assist in daily operational, administrative and procurement duties.
• Coordinate meetings, prepare minutes, track follow‑up items, and support committee-related work.
• Provide guidance and training to junior staff.
• Perform any other duties / projects as assigned by reporting officer.
• Support all corporate activities.

Job Requirements

Education / Training / Experience

• University Degree in science or Business Administration, Business Management or related degree
• At least 5 years of experience in healthcare or related industry
• Experience in supporting operations
• Some experience in business process and data analysis

Attributes 

• Microsoft Office (Powerpoint, Excel – Intermediate/Advanced, Word)
• Communication skills
• Inter-personal skills
• Data analysis
• Critical thinking
• Lean management
• Strong organizational skill