Security Training & Robotics Supervisor

Job Description: Security Training & Robotics Supervisor

Position Overview

Are you someone who enjoys technology, systems, and real-world operations, and wants to make a meaningful impact in a healthcare environment? This role offers a unique blend of security training and robotics exposure, with opportunities to grow your skills beyond traditional security work.

Why You'll Enjoy This Role

• Training leadership opportunities that allow you to develop and deliver comprehensive training programmes, conduct impactful drills and exercises, and shape the professional development of security personnel
• Hands-on exposure to technology & roboticsWork with integrated security management systems and autonomous mobile robots (AMR)
• Future ready skillset and be involved in system improvements, automation, and robotics fleet expansionMeaningful environment where you support hospital operations emphasising safety, efficiency, and patient experience
• Career development beyond patrol duties getting exposed to vendor coordination and project work
• Stable office hour role with flexibility for operational needs

Key Responsibilities

Training Management

• Design and deliver training programmes for security personnel, conduct regular drills and emergency exercises, maintain training records and schedules, evaluate training effectiveness through performance metrics
• Ensure all training meets security industry standards and regulatory requirements, conduct compliance audits, update training materials to reflect current protocols, implement corrective measures when needed
• Liaise with People Development team for training needs, coordinate external training opportunities and align training schedules with operational requirements

Robotics & Innovation

• Support daily operations of security robots and AMRs
• Basic troubleshooting and operational supportLiaise with robotics vendors when there is a fault in the robots
• Participate in projects to expand and optimise the robotics fleet, enhancing safety and operational efficiency
• Basic troubleshooting and operational support for technology systems

Logistics

• Manage security team logistics including equipment inventory, resource allocation with requesters and administrative tasks
• Support security improvement projects, process enhancements, and productivity initiatives

Operational & Ground Support (as required)

• Conduct patrols to ensure safety and prevent incidents within hospital premises
• Respond to emergency calls, panic alerts, and incidents from the Security Control Room
• Assist with crowd control, visitor management, VIP escort duties, and hospital eventsProvide frontline assistance to patients, staff, and visitors with professionalism and empathy
• Attending to any other tasks assigned by superiors

Required Qualifications

Essential Requirements

• Minimum PLRD Grade of Security Supervisor
• Minimum 6 years in security operations with at least 3 years in supervisory/training role, proven experience conducting security drills and emergency exercises

Education & Technical Knowledge

• Comprehensive understanding of security protocols, industry standards, risk assessment methods, emergency response procedures, training programme development
• Strong Excel skills for reporting, tracking, and data management
• Keen interest in technology, systems, and roboticsTechnical background or basic experience in robotics operation or troubleshooting is an advantage

Skills & Experience

• Strong leadership and communication abilities, proficiency in training management, problem-solving capabilities, attention to detail, ability to work under pressureStrong administrative, coordination and communication skillsHealthcare environment experience is a plus

Who Will Thrive in This Role

This role is ideal for someone who:

• Wants to move beyond traditional security dutiesEnjoys working with technology, systems, and innovation
• Values structured operations but is open to continuous improvement
• Wants long term relevance in a tech enabled healthcare environment

Working Arrangements

• This is primarily an office hour role, with shift work (including nights) or overtime required occasionally to meet operational needs.