Programme Co-Ordinator

Programme Coordinator (Rehability@Home Programme)

Institution:  Tan Tock Seng Hospital

Family Group:  Allied Health

JOB SUMMARY

The Programme Coordinator supports the implementation and operations of the Rehability@Home programme to ensure its meeting KPIs and performance targets and contributes to research and evaluation activities related to rehabilitation innovation projects. The role includes programme coordination/management, patient workflow support, data collection, documentation, and administrative coordination across assigned projects.

The candidate will work closely with clinicians, scientists, operations, vendors and grantor to ensure smooth programme delivery, accurate data capture, and compliance with operational and research requirements. The roles require good project management skills and the ability to work independently with minimal supervision.

MAIN DUTIES AND RESPONSIBILITIES

A. Programme Coordination & Operations (Primary Scope)

• Setup programme brochures and track programme indicators, milestones, and operational metrics
• Prepare progress updates and programme reports
• Day-to-day implementation, troubleshooting to facilitate rollout, support home setup coordination and onboarding logistics and day-to-day operations of the Rehability@Home programme
• Liaise with NHG and NUHS clinicians, NTU/NUHS academic partners, vendors and grantor to support programme delivery, performance indicators, data sharing and scientific output.

B. Research & Evaluation Support (Embedded Scope)

• Screen referrals and assist with patient eligibility checks using defined criteria
• Coordinate patient onboarding, scheduling, and follow-up workflows
• Assist patients in programme navigation and escalation routing when required
• Support participant recruitment, enrolment, and follow-up activities
• Administer questionnaires and structured outcome measures
• Assist with data collection and data entry into programme or study databases
• Maintain accurate documentation, subject logs, programme files for auditing
• Support preparation of study and programme files for audit or monitoring
• Assist with ethics and governance documentation, audit meetings (e.g., renewals, reportable events)
• Assist investigators and programme leads with evaluation reporting as per requirements of DSRB

C. Administrative & Project Support

• Coordinate project and stakeholder meetings
• Take and circulate meeting minutes
• Prepare reports and presentation materials
• Maintain organised records and project documentation
• Support procurement and coordination of programme consumables where required 
• To perform other duties as directed by the HOD, Principal Investigator, study team and RO.

JOB REQUIREMENTS

 Education

• Bachelor’s degree in health sciences, Allied Health, Nursing, Biomedical Sciences, Psychology, or related discipline

Experience

• Prior experience in healthcare, programme coordination, research support, study coordinator or project management is advantageous
• At least 2-years’ experience in patient-facing and clinical administrative environments preferred

Skills & Competencies

• Good project management and coordination skills
• Ability to work independently with minimal supervision
• Organised and detail-oriented
• Good writing, communication and interpersonal skills
• Comfortable interacting with patients and multidisciplinary teams
• Able to follow protocols and standard operating procedures
• Able to manage multiple tasks concurrently
• Basic analytical and documentation skills

Technical Skills

• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Comfortable learning databases and electronic documentation systems
• Able to learn research and clinical data systems (e.g., REDCap / ECOS / Epic-type systems)