Principal Case Manager

ROLES AND RESPONSIBILITIES

 A. CLINICAL SERVICES AND STRATEGIC LEADERSHIP

1. Lead the strategic development and positioning of Case Management services to support integrated care, population health, and hospital transformation priorities.
2. Drive innovation in care models (e.g. care coordination, discharge planning, transitional care) to optimise patient flow, reduce length of stay, and improve care continuity.
3. Establish robust clinical governance frameworks, ensuring compliance with regulatory, accreditation, and professional standards.
4. Champion data-driven decision-making through performance analytics, benchmarking, and outcomes monitoring.
5. Collaborate with senior clinical and operational leaders to co-develop system-wide solutions that enhance patient journeys across the continuum of care.

B. HUMAN RESOURCE MANAGEMENT

1. Provide visionary leadership to build a high-performing, engaged, and resilient workforce aligned with organisational values and One NHG culture.
2. Develop workforce strategies including capability building, role redesign, and succession planning to meet evolving healthcare demands.
3. Foster leadership development at all levels, strengthening supervisory and advanced practice competencies within Case Management.
4. Champion staff engagement, wellbeing, and retention through inclusive leadership and continuous feedback mechanisms.

C. RISK, SERVICE QUALITY AND IMPROVEMENT

1. Lead a culture of safety, quality, and continuous improvement through strong clinical governance and risk management frameworks.
2. Drive quality improvement initiatives that deliver measurable outcomes in patient safety, care coordination, and service efficiency.
3. Oversee enterprise risk management, business continuity planning, and regulatory compliance within the department.
4. Leverage patient feedback and outcomes data to inform service redesign and innovation.

D. FINANCE AND RESOURCE MANAGEMENT

1. Provide strategic financial stewardship, aligning resource allocation with service priorities and organisational goals.
2. Drive cost-effective models of care while maintaining quality and patient outcomes.
3. Identify opportunities for value-based care, optimisation of manpower, and productivity improvements.

E. EDUCATION, RESEARCH AND PROFESSIONAL DEVELOPMENT

1. Lead initiatives in research, innovation, and evidence-based practice to advance Case Management and integrated care.
2. Establish the department as a centre of excellence through partnerships, publications, and professional contributions.
3. Develop structured training frameworks to support capability building across multidisciplinary teams

    

   PRE-REQUISITES FOR LEADERSHIP APPOINTMENT

   1. EDUCATION AND EXPERIENCE
   1. Advanced degree or postgraduate qualifications in relevant disciplines (e.g. Nursing, Social Work, Psychology, Counselling)
   2. Minimum 8–10 years of progressive clinical experience in healthcare with demonstrated leadership capabilities
   3. Demonstrated success in leading service transformation, workforce development, and cross-functional collaboration
   4. Strong understanding of healthcare systems, care integration, and population health principles

    

   PROFESSIONAL REQUIREMENTS

   1. Have relevant work experience in case management or care coordination in health care setting.
   2. Demonstrated commitment to professional standards and ethical practice

    

   2. COMPETENCIES
   1. Strong leadership and change management skills
   2. Excellent communication and interpersonal abilities
   3. Strategic thinking and problem-solving capabilities
   4. Financial management and budget oversight experience
   5. Quality improvement and project management expertise
   6. Proficiency in information technology and data management systems