Patient Service Associate - ICH Patient Service Office
Institution:
Tan Tock Seng Hospital
Family Group:
Ancillary
- Conduct financial counselling for inpatient admissions and transfers, including explanation of hospital charges, subsidies, and payment options.
- Assess patients for financial assistance schemes and facilitate appropriate referrals where required.
- Review, screen, and process patient referrals in accordance with established admission and readiness criteria.
- Coordinate patient admissions and transfers with referring institutions, clinicians, nurses, and internal stakeholders.
- Perform surveillance screening and escalate cases requiring clinical review to screening clinicians.
- Manage referral outcomes, admission documentation, and planned admissions using hospital systems (e.g. EPIC, NBS, eFC).
- Provide frontline customer service and handle admission, billing, and general enquiries from patients and next-of-kin.
- Process payments and support counter operations, including cash handling and administrative transactions.
- Maintain accurate documentation, case records, and operational reports in compliance with departmental and regulatory requirements.
- Monitor referral, admission, and financial counselling workflows to ensure timely follow-up and service delivery.
- Collaborate effectively with multidisciplinary teams, including clinical departments, Business Office, Bed Management Unit, and external healthcare partners.
- Support additional operational duties, quality improvement initiatives, and departmental projects, including ward upgrading/downgrading requests and workflow enhancement activities.