Patient Service Associate Executive

Challenges

• Perform data entry for patient registration, admission, transfer and discharge.

• Perform payment and financial counselling duties for surgical procedures and services.

• Provide support for OT listing and services

• Print elective listing for Nursing Teams to confirm elective list

• Contact patients on day before procedure to reinforce time to come to Day Surgery Centre for admission and fast instructions accordingly.

• Prioritise and organise patient timings for registration according to the listing.

• Perform booking of outpatient appointment for patients and booking of inpatient beds for patient requiring admission.

• Handle incoming and out-going mails, attend to queries from internal and external parties pertaining to the Operating Theatre facilities and services

Requirements

• Diploma in any discipline/ GCE 'A'/'O' Level/ Higher NITEC in Business Studies/ NITEC in Service Skills

• Able to multi-task and work in a fast-paced and dynamic environment

• A team player with good interpersonal communication skills

• Experience in frontline customer service is preferred

• Proficiency in computer application