Patient Service Associate (Specialist Outpatient Clinics)
About Us
Tan Tock Seng Hospital (TTSH), an anchor hospital of NHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than 60 clinical disciplines.
Overview
As a Patient Service Associate, you will be part of our frontline team, playing an important role in creating a positive and seamless experience for our patients and caregivers. You will support various patient service and administrative functions while working closely with healthcare professionals to ensure smooth clinic operations.
Responsibilities
- Provide professional, compassionate and patient-centred service to patients and caregivers.
- Manage patient registration, appointments and other visit-related arrangements.
- Process payments and assist patients with financial counselling and related enquiries.
- Maintain and manage patients' medical records accurately while ensuring confidentiality.
- Support doctors and the clinical team during patient consultations and medical reviews.
- Perform administrative and operational duties to support the smooth and efficient running of the clinic.
- Attend to patient enquiries and provide appropriate assistance where required.
- Work closely with team members and healthcare professionals to deliver a positive patient experience.
Requirements
- Diploma in any discipline, GCE 'A'/'O'/'N' Level, Higher NITEC in Business Studies, or NITEC in Service Skills.
- Customer-oriented with good interpersonal and communication skills.
- Able to multi-task and work effectively in a fast-paced and dynamic healthcare environment.
- A collaborative team player with a positive attitude towards service.
- Prior experience in frontline customer service will be an advantage.
- Proficient in computer applications and comfortable learning new systems.
Adding Years of Healthy Life Through Life Changing Careers, Where Passion Meets Purpose.