Patient Service Associate, Financial Counselling (Admission Office)

Institution: Tan Tock Seng Hospital

Family Group: Ancillary

About Us

Tan Tock Seng Hospital (TTSH), an anchor hospital of NHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than 60 clinical disciplines.

Overview

As a Financial Counselling Patient Service Associate in the Admission Office, you will support patients and their families by providing financial counselling, explaining healthcare financing and payment options, and facilitating a smooth admission process. As a key touchpoint in the patient journey, you will play an important role in delivering a seamless, supportive and positive patient experience.

Responsibilities:

Perform patient registration, deposit collection, and provide financial counselling services to patients and their families so as to empower them to make informed healthcare financing decisions.
Provide financial counselling to patients and next-of-kin at the assigned unit (Admission Office) in compliance with the Healthcare Services Act (HCSA). This includes advising on ward class charges, bill estimates, available subsidies, and payment options.
Stay updated on healthcare financing initiatives, policies, and schemes to effectively address patients' and next-of-kin's enquiries.
Process ward upgrade and downgrade requests, including explaining the differences in ward charges and subsidy implications, to ensure appropriate utilisation of government subsidies.
Liaise and coordinate with relevant stakeholders, including the Business Office, Emergency Department, inpatient wards and Medical Social Workers, on admission and healthcare financing matters.
Perform administrative duties related to patient admissions and support other operational or administrative matters as assigned.
Demonstrate care, empathy and professionalism in all interactions, contributing to a positive patient and family experience.

Requirements:

Diploma, NITEC/Higher NITEC in any discipline, GCE 'A'/'O'/'N' Level.
Prior experience in customer service, frontline operations or a service-related role would be advantageous.
Good interpersonal and communication skills, with a service-oriented and empathetic approach when interacting with patients and their families.
Proficient in Microsoft Office and comfortable using basic computer applications.
Able to work effectively in a fast-paced and dynamic environment, manage multiple tasks simultaneously and respond appropriately to changing operational needs.
Meticulous and able to handle financial and administrative information accurately.

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