Patient Service Associate, Emergency Department (3R Shift)

About Us

Tan ​Tock Seng Hospital (TTSH), an anchor hospital of NHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than 60 clinical disciplines.

Overview

As a Patient Service Associate (PSA) in the Emergency Department, you will play an important frontline role in supporting the department’s daily operations and facilitating a smooth patient journey. You will work closely with patients, visitors and healthcare teams to provide timely and efficient administrative and service support in a fast-paced environment.

Responsibilities

• Attend to the registration of patients and visitors.
• Handle billing, payment collection and related administrative matters.
• Coordinate appointment scheduling and manage inbound and outbound calls, emails and other correspondence.
• Support observation ward operations, including preparing the necessary medical documents for doctors’ review.
• Coordinate patient admissions and discharges.
• Attend to patient and visitor enquiries and provide appropriate assistance.
• Work closely with the healthcare team to ensure smooth and efficient patient service operations.

Requirements

• Diploma, NITEC/Higher NITEC in any discipline.
• Prior experience in customer service, frontline operations or a fast-paced work environment would be advantageous.
• Able to perform 3 rotating shifts on a 6-day work week, including weekends and public holidays.
• Service-oriented with good interpersonal and communication skills.
• A good team player who is able to work effectively with different stakeholders.
• Comfortable using IT systems and applications.
• Able to remain composed, organised and responsive in a busy Emergency Department environment.

Adding Years of Healthy Life Through Life Changing Careers, Where Passion Meets Purpose.