Manager
Manager
Department: Group Human Resource, Group HRIS
Location: 1 Mandalay Road Singapore 308205
Reports To: Senior Manager, Group HRIS
Employment Type: Permanent
About Us
We are a dedicated healthcare provider committed to delivering high-quality, patient-centered care. Our team of professionals works collaboratively to ensure operational excellence and compassionate service. As part of NHG’s commitment to digital transformation and operational excellence in HR, we are seeking a highly experienced and driven Senior Project Manager to lead strategic initiatives within Group HRIS.
Job Summary
Group HRIS team leads complex HRIS initiatives and cross-institution system changes across NHG, ensuring systems are aligned with organisational priorities, operational needs, and compliance requirements. This role owns an assigned HRIS initiative portfolio end-to-end, balancing delivery, governance, adoption, and carries direct accountability for improving HRIS utilisation on the module(s) assigned to this role as lead module(s). This position acts as a trusted advisor to stakeholders, exercises enterprise-level judgement in complex and ambiguous situations, and supports the HRIS leader in building sustainable HRIS capability to support institution-wide service delivery and workforce outcomes.
Key Responsibilities
Support (BAU)
• Own and support assigned SuccessFactors modules, drive issue resolution, and guide internal teams and vendors on functional matters.
• Handle recurring BAU changes as they arise, and configuration updates driven by SAP's 1H/2H release cycles.
• Act as secondary support for several SuccessFactors module, including running first-cut/internal testing on EC changes and coordinating with HRSS and institution HRIS teams before formal testing - providing functional direction on scope and readiness rather than holding formal reporting authority over these teams.
• Coordinate with vendors on tickets, patches, and releases affecting the owned module
Project (Ad Hoc / Planned)
• Manage planned projects and larger enhancement initiatives (e.g. institution transfers, module rollouts, cross-module changes) from requirements through UAT and deployment.
• Manage CRs end-to-end — scoping, configuration, testing, and deployment — within the assigned module and, where needed, across modules.
• Maintain CR and project documentation — requirements, configuration workbooks, test scripts, and release notes.
Continuous Improvement & Documentation
• Contribute module-specific ideas and input on how utilisation is tracked and measured and propose initiatives to drive higher utilisation for the assigned module — partnering with the team member who owns HRIS utilisation tracking overall, rather than owning tracking directly.
• Spot recurring issues or process gaps surfacing from BAU and CR patterns and propose configuration or process improvements.
• Maintain and improve SOPs, user guides, and configuration documentation for the owned module to support consistent institution-wide usage.
Qualifications & Experience
• Bachelor’s degree in human resources, Information Systems, Business Administration, or related discipline.
• 6–10 years of HRIS operations, HR technology or enterprise system support experience.
• Strong analytical, problem-solving, communication skills and decision-making capabilities
• Strong experience with HR systems (e.g., SAP SuccessFactors, D365).
• Strong understanding of HR business requirements and issues, current system configurations and SuccessFactors platform limitation, able to flag considerations stakeholders need to be aware of, apply leading practice and propose improved processes.
Preferred Skills
• Advanced, hands-on functional knowledge of SAP SuccessFactors across the modules.
• Good to have PMP / CITPM