Manager / Senior Manager, Clinical Governance and Quality

Position: Manager / Senior Manager

Department: Clinical Governance & Quality

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Job Description:

We are seeking a dedicated and experienced healthcare administrator to join our Gender Dysphoria (GD) Service as Manager / Senior Manager. This role is pivotal to the sustainable scaling of the GD service in support of care for minors with Gender Dysphoria. The successful candidate will provide the operational and administrative backbone of the service, ensuring full compliance with MOH's regulatory requirements, and enabling the clinical and care coordination team to deliver timely, high-quality care to a growing patient caseload.

Job Responsibilities:

1. Service Administration and Operations Management
   • Lead end-to-end administrative management of the GD service
   • Serve as the primary administrative point of contact for the GD service team, ensuring smooth day-to-day functioning of the service and timely resolution of administrative issues.
   • Develop, maintain, and continuously improve standard operating procedures for key administrative processes to support the scaling of the service.
2. Treatment Review Panel (TRP) and MDT Coordination
   • Lead the coordination of all Treatment Review Panel (TRP) processes, including preparation of case documentation, scheduling of panel sessions, and maintenance of TRP records.
   • Oversee the coordination of multidisciplinary team (MDT) meetings, including preparation of agendas, collation of case materials, minute-taking, and follow-up on action items.
   • Manage the tracking of TRP cases from referral to outcome, ensuring that all cases are processed in a timely and accurate manner in accordance with clinical protocols.
3. Reporting, Data Management and MOH Liaison
   • Lead the compilation and submission of timely, accurate service reports to MOH and internal stakeholders, including patient volume statistics, manpower utilisation data, and service progress updates.
   • Maintain a robust data management system to support the service's reporting obligations and enable evidence-based decision-making by clinical leadership.
   • Serve as the administrative liaison with MOH on matters relating to GD service funding, reporting requirements, and compliance, ensuring that all submissions are completed accurately and on schedule.
4. Compliance, Records Management and Confidentiality
   • Oversee the maintenance of accurate and up-to-date patient records in accordance with institutional data governance policies and regulatory requirements.
   • Ensure strict adherence to patient confidentiality protocols given the highly sensitive nature of GD cases and provide guidance to the team on data protection obligations.
   • Support preparation for any internal or external audits relating to the GD service, including MOH licensing reviews or accreditation processes.
5. General / Other Duties as Assigned
   • Perform other duties as assigned by the Head of Department or Assistant Director, Clinical Governance and Quality, in support of the broader goals of the GD service and the institution.
   • Preferably with some years of experience handling Medico-Legal matters in a hospital or institution setting.

Requirements:

Competency

1. Demonstrated ability to manage complex scheduling, documentation, and reporting functions in a fast-paced clinical environment.
2. Experience in coordinating multidisciplinary teams or clinical review panels would be a distinct advantage.
3. Excellent written and verbal communication skills, with the ability to engage sensitively and professionally with patients, families, and clinical stakeholders.
4. High degree of discretion, empathy, and cultural sensitivity, particularly in relation to the unique needs of patients with Gender Dysphoria and their families.
5. Strong organisational skills with meticulous attention to detail and the ability to manage multiple priorities simultaneously.
6. Ability to work both independently and collaboratively as part of a multidisciplinary team.

Educational and Professional Requirements

1. Degree holder with a minimum of 5 to 8 years of experience in the healthcare sector, with at least 3 years in an administrative, operations, or managerial role.
2. Prior experience in a clinical service administration or healthcare programme management role is strongly preferred.
3. Strong proficiency in data management and reporting, including Microsoft Office applications and healthcare information systems or electronic medical records platforms. 

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.