Manager (Diagnostic Radiology)
Institution:
Tan Tock Seng Hospital
Family Group:
Administration
MAIN DUTIES AND RESPONSIBILITIES
- Managerial Duties
- Lead and manage administrative teams across multiple service locations and functions as follows:
- Contact Centre
- Case Scheduling
- Counter Operations
- Records Office
- Ensure optimum manpower allocation, rostering and adequate operational coverage.
- Conduct performance management, staff engagement, and capability development.
- Ensure efficient workflows to meet hospital service standards.
- Monitor operational KPIs and implement corrective actions where necessary.
- Appointment Scheduling and Access Management
- Lead scheduling operations for all radiology services.
- Ensure effective coordination with internal clinical stakeholders and external service providers (e.g. outsourced MRI, PET services) to ensure timely scheduling of cases.
- Coordinate with clinical team and referring clinics to ensure efficient resource allocation.
- Frontline Operations and Patient Experience
- Oversee patient-facing services:
- Registration
- Financial counselling
- Cashiering
- Enquiries
- Drive service excellence initiatives to enhance patient experience.
- Ensure adherence to service standards and waiting time targets.
- Manage patient feedback and attend to necessary service recovery.
- Records and Information Management
- Oversee medical record services:
- Image/report/thumb drive requests
- Inward and outward result despatches
- Ensure consistent record-keeping in compliance with PDPA, data governance, and institutional policies.
- Quality Improvement and Innovation
- Drive continuous improvement initiatives (e.g. workflow redesign, digitalisation).
- Participate in quality assurance, audits, and accreditation processes.
- Implement best practices to improve efficiency, patient safety, and service delivery.
- Stakeholder and Vendor Management
- Collaborate with radiologist, radiographer and nursing teams.
- Partner with other hospital departments.
- Reporting and Governance
- Track and analyse operational data and trends.
- Assist in the preparation of reports and statistics.
- Budgeting, Procurement and Vendor Management
- Support budgeting, procurement, and departmental planning.
- Manage external vendors and service providers to meet contractual KPIs.
Experience:
- Minimum 6–8 years of relevant healthcare operations experience, preferably in radiology related field.
- At least 2–3 years in a supervisory/managerial capacity.