Manager, Pathology Operations

JOB SUMMARY

As part of the TTSH Operations team, the Manager will provide operations and administrative support to the Department in managing the delivery of hospital-defined strategic goals and initiatives on clinical / development services through assistance on project management activities and oversight of patient workflows. The scope includes working as a team to propose strategies and policies on operational processes, workflow design, financial assessment, data collection and analysis.  The role would also include secretariat duties related to the projects undertaken by the Department, such as documenting decisions made with various stakeholders.

MAIN DUTIES AND RESPONSIBILITIES

SPECIFIC

1. Capacity Development and Service Expansion
   1. Coordinate the ground implementation of pathology capacity expansion initiatives, ensuring operational readiness, stakeholder alignment and smooth integration into business-as-usual operations.
   2. Support the planning, documentation, tracking and submission of relevant claims, funding applications and reporting requirements associated with capacity development and service expansion initiatives.

2. Benefits & Costs Measurement
   1. Lead and coordinate Time and Motion (T&M) studies and Value-Based Costing (VBC) analyses across all Pathology charge codes to support pricing reviews, business planning and financial sustainability of the department.
   2. Analyse and compare workflows, turnaround times and staff effort before and after Digital Pathology and AI implementation to quantify benefits (e.g. productivity gains, capacity improvements) and identify opportunities for workflow optimisation.
   3. Support the Senior Manager, Pathology Operations in developing and reviewing Digital Pathology charging models and fee structures within NHG Health cluster to support financial sustainability and adoption of Digital Pathology.

3. Data Management and Reporting
   1. Serve as the custodian of departmental operational and performance data, ensuring the timely collation, maintenance, validation and reporting of key Pathology metrics (e.g. workload, utilisation, service performance indicators etc.) to support operational planning, performance monitoring and management decision-making.
   2. Collate and monitor Pathology workload data across NHG Health institutions (KTPH and WH), including Out-of-Network (OON) volumes, to support capacity planning, resource allocation, demand forecasting and strategic service development as one NHG Health cluster.

4. Billing Operations
   1. Serve as the Pathology Operations lead for National Billing System (NBS)-related matters, coordinating system enhancement, workflow reviews, issue resolution, user engagement and change management activities to support accurate and efficient billing processes.

5. Compliance and Governance
   1. Support the NHG Health Group Chief of Anatomic Pathology & Senior Manager, Pathology Operations in harmonising workflows and processes, and monitoring quality indicators for NHG Anatomic Pathology laboratories.
   2. Support the NHG Health Group Chief of Anatomic Pathology & Senior Manager, Pathology Operations with the audits and accreditation of NHG Health Anatomic Pathology laboratories by MOH.

GENERAL

• Support for any other NHG Health Pathology / TTSH Pathology Ops related administrative/secretariat responsibilities as assigned by Reporting Officer.
• Engage, promote, and support inter-, intra-department / hospital level initiatives and events, underpinning the hospital’s commitment to excellence in healthcare delivery.

JOB REQUIREMENTS

1. EDUCATION, TRAINING AND EXPERIENCE

• A general degree in any discipline.
• A minimum of 7 years’ working experience.
• Strong interpersonal and communication skills.
• Comfortable with engaging and connecting with people.
• Meticulous and analytical.
• Positive and proactive.
• Able to multi-task and perform under pressure.
• Able to work in a team and also be able to work independently in a fast-paced environment.
• Possess good organizational and co-ordination skills.
• Experience in renovation works and/or audit would be advantageous.

2. PROFESSIONAL LICENCE

NIL