Manager, Operating Theatre Ops

Tan Tock Seng Hospital (TTSH) is NHG’s flagship hospital and is one of the longest serving and largest multi-disciplinary hospitals in Singapore. The 12,000-strong institution operates over 2,000 beds and covers more than 60 clinical disciplines. TTSH operates Singapore’s largest inpatient rehabilitation facility in TTSH-Integrated Care Hub, provides increased access to specialist care at the Ang Mo Kio Specialist Centre, and anchors the 17-hectare HealthCity Novena – a strategic development to create an integrated community of healthcare, medical education and translational research.

TTSH2030’s strategies steer us towards: Excellence in Tertiary Care and Academic Health. Together with its centres of excellence – including the National Centre for Infectious Diseases (NCID), Institute for Geriatrics & Active Ageing (IGA), NHG Eye Institute (NHGEI), as well as Singapore’s largest innovation centre for healthcare – the Ng Teng Fong Centre for Healthcare Innovation (CHI) which comprises a co-learning network of international and local partners across healthcare, academia and industry – TTSH is a pioneer in care, innovation and workforce transformation, and plays a pivotal role in creating new models of care; adding years of healthy life to the people of Singapore.

JOB SUMMARY

Reporting to the Deputy Director (Operating Theatre Operations), the Manager translates cluster, hospital and departmental priorities into practical workplans, coordinates multi-stakeholder planning, discussion and follow-up, and delivers measurable outcomes that improve theatre utilisation, case flow and implementation of strategic initiatives.

The Manager will track OT utilisation, turnaround time, delays and cancellations; maintain dashboard reporting for senior management; coordinate cross-functional planning, discussion and follow-up with clinical, nursing and operations stakeholders; and support OT efforts in optimisation, inventory governance, renovation and expansion workstreams. The role requires strong coordination and stakeholder engagement skills to co-develop and drive process improvement, automation, digitisation/digitalisation and adoption of relevant technologies that improve patient care and experience.

MAIN DUTIES AND RESPONSIBILITIES

Clinical Operations

·       Support Deputy Director (OT Operations), with guidance from Head, Inpatient Operations, Executive Director (OT Services), Assistant Director (Nursing) and Senior Nurse Manager (OT Operations), in day-to-day OT resource planning, coordination and monitoring.

·       Coordinate multi-stakeholder planning, discussion and follow-up – to improve theatre utilisation, case flow, on time starts, turnover and operational excellence across all OTs.

·       Support OT efforts in various optimisation initiatives to improve access to care and surgical capacity.

Data Analytics and OT Optimisation

·       Maintain OT dashboard and senior management reports, for key operational indicators.

·       Translate dashboard insights into workplans, trackers, structured follow-up and timely escalation of issues requiring leadership attention, if necessary.

·       Strong analytical skills, to support capacity planning, simulations and predictive analytics; collaborating with relevant teams and stakeholders, to move from retrospective reporting to proactive OT optimisation and decision support.

Inventory Governance and Transformation

·       Support Deputy Director and Senior Nurse Manager (OT Operations) with improving inventory governance, including review of all SKU and par levels, alongside existing staff.

·       Work with nursing, MMD and OT Ops staff to reorganise OT stores, streamline processes, convert appropriate non-stock items to stock, and strengthen SOPs and work instructions.

·       Support smart inventory pilots and scale-up, and the use and adoption of relevant tools and technology, with the aim of improving stock accuracy, reducing wastage and expiry, and minimising case disruptions due to stock issues.

Future Capacity Expansion and Infrastructure Development

·       Coordinate requirements and milestone tracking for major OT development workstreams, including Medical Tower, Hybrid OT, OT ramp-up initiatives, and future OT service models.

·       Consolidate and align clinical and operational inputs across stakeholders for submissions to senior leadership, planning teams, Finance, HR and external agencies where required.

·       Track dependencies, risks and key decisions to support timely completion of planning, readiness and implementation milestones for OT expansion, A&A works and infrastructure development.

Improvement and Innovation

·       Conduct process reviews and value-stream mapping to identify systemic inefficiencies, bottlenecks and opportunities for redesign.

·       Coordinate with surgical HODs, surgeons, anaesthetists, nursing and operations teams to co-design, test, implement, iterate, and improve OT flow and patient experience.

·       Advocate and support the adoption of automation, digitisation, job redesign and relevant technologies to close operational gaps, improve productivity and enable sustainable workforce transformation.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

·       A bachelor’s degree in any discipline, with preference for candidates with experience in healthcare operations, process improvement, data analytics and/or project management.

·       A minimum of 10 years’ experience, preferably in surgical services, operating theatre operations, perioperative workflows, healthcare planning and/or service transformation.

·       Strong analytical capability with experience in performance tracking, dashboard reporting, data interpretation and structured follow-up of operational issues.

·       Experience in process review, value-stream mapping, quality improvement, automation, digitisation, inventory governance, or renovation and expansion coordination would be advantageous.

·       Meticulous and analytical, with excellent organisational and coordination skills.

·       Excellent interpersonal and communication skills to work collaboratively and effectively with a diverse range of stakeholders.

·       Proactive, service-orientated mindset, with a dedication to quality and efficiency in delivering better care to patients.

·       Ability to thrive in a fast-paced environment, with a mindset geared towards system-level thinking, continuous improvement and innovation.

·       Able to engage senior clinicians, nursing, operations, planning, Finance and HR stakeholders to align priorities, facilitate decisions and support timely implementation.

(B) PROFESSIONAL LICENCE

 NIL