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Co-Ordinator

Institution:  National Healthcare Group Polyclinics
Family Group:  Ancillary
  1. JOB SPECIFICATIONS

 

Qualifications

:

Diploma holder in the healthcare-related field from a recognized institution

 

 

 

Experience

:

At least 1 year of working experience in healthcare-related field

Experience with managing chronic diseases will be an added advantage

 

 

 

Special Attributes and Knowledge

:
  1. Basic to advanced competency in Microsoft Words and Excel
  2. Good interpersonal and communication skills
  3. Demonstrate effective organizational and coordination skills
  4. A good team player
  5. Able to problem solve
  6. Proactive and self-motivated

 

 

 

Professional License (if any)

:

NA

 

 

 

 

B.      PRINCIPAL RESPONSIBILITIES

 

The Coordinator supporting the Singapore National Asthma Program (SNAP) is responsible to support the care team to optimize the care of asthma patients at NHGP. He/ She ensures patients have regular asthma follow-up and receiving appropriate care; reducing default on appointments; identify and anchor care of asthma patients who are likely to be at high risk for adverse outcomes.   

 

  1. Patient Care

 

  • Create and maintain asthma registry, including all patients with asthma who have sought care for asthma at polyclinics

 

  • Manage SNAP programme dashboard and act on tasks identified on the dashboard based on established protocols.

 

  • Monitor patients in clinic asthma registry have received asthma counseling

 

  • Monitor patients in clinic asthma registry have asthma symptoms score captured 2 times a year

 

  • Identify high-risk patients, including receiving and anchoring those referred to polyclinic from other settings such as A&E, hospitals, etc

 

  • Ensure regular follow-up of high-risk patients and all asthma registry patients

 

  • Arrange appointments for patients who defaulted their asthma reviews with Doctor or Advanced Practice Nurse or Care Manager

 

  • Identify patients who may require care need assistance and intervene appropriately by alerting respective healthcare team members

 

  • Work with healthcare teams to support and enable healthier behaviors and self-care

 

  • Document care (telephone or face-to-face encounter) provided accurately and concisely

 

  • Collect data that is required for program KPI

 

 

  1. Patient Safety, Quality Improvement and Research

 

  • Comply with guidelines and safe practices according to organizational Work Instructions and Policies

 

  • Apply principles of data protection with access and storage of patients’ information

 

  • Report unsafe practices and incidences per NHGP quality standards

 

  • Participate in quality improvement and/or research activities to improve clinic asthma KPIs

 

 

 

 

  1. Training and Development

 

  • Attend appropriate training courses to acquire new knowledge and skills

 

  • Assess own learning needs and undertake learning as appropriate

 

 

 

C.     SECONDARY RESPONSIBILITIES

 

  • Participate actively in community outreach and work-based health promotion programs

 

  • Participate and support organizational projects and events

 

  • Perform other duties assigned by the supervisors

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