Asst Manager (IMH), Clinical Governance & Quality

Position: Senior Executive / Asst Manager

Department: Clinical Governance & Quality

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Job Description:

We are seeking an experienced healthcare professional to join our Clinical Governance & Quality department as Assistant Manager. The successful candidate will support a broad range of clinical governance, medico-legal, and compliance functions, playing an important role in maintaining the quality and integrity of the department's operations.

Job Responsibilities:

1. Medico-Legal Support

• Provide support to medico-legal related work, including gathering case information, notifying insurers, and liaising with internal and external stakeholders.

2. Clinical Governance & Committee Support

• Provide secretariat support for key committees, including Senior Doctors meetings and Clinical Process Review Committee.
• Oversee the full suite of activities relating to Medical Officer Posting Exercise (MOPEX), including doctors' orientation and SMC supervision processes.
• Coordinate eLEARN orientation for doctors, including the administration of the system and tracking of completion of orientation.

3. Medical Board Work Instructions (WI)

• Oversee the maintenance of accurate and up-to-date clinical governance information and policies on the Intranet, including the drafting and updating of Work Instructions (WIs).
• Serve as Document Controller for Medical Board policies, including uploading WIs to the document repository and maintaining records of document revisions and changes.
• Liaise with department staff and process owners to ensure WIs are reviewed and updated regularly and within hospital-stipulated timelines.

     4. Regulatory Compliance & Accreditation

• Support department work related to hospital accreditation and audits including JCI accreditation and MOH hospital licensing).

5. General/Other Duties as Assigned

• Support the administration of the department’s Intranet, Teams and SharePoint folders, ensuring appropriate access controls and regular review to remove outdated or unnecessary documents.
• Perform other duties as assigned by the Assistant Chairman, Medical Board (Clinical Quality & Value) and the Assistant Director of CGQ.
• Preferably with some years of experience handling Medico-Legal matters in a hospital or institution setting.

Requirements:

Competency

1. Proficient in Microsoft Office
2. Able to communicate effectively at all levels with good interpersonal skills.
3. Strong analytical, problem-solving, and decision-making abilities.
4. Possess a good command of the English Language, both written and spoken.
5. Ability to work independently and coordinating with diverse stakeholders

Educational and Professional Requirements

1. Minimum Diploma or GCE ‘A’ Levels with at least 8 years of related experience, preferably in the Healthcare setting
2. Prior exposure to clinical governance and/or medical affairs functions, licensing/audit activities and hospital accreditation processes (e.g., JCI) is highly desirable.

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.