Shape the Future of Eye Care Delivery

Tan Tock Seng Hospital is seeking a dynamic and strategic leader to join our Operations (Eye) department as Assistant Director, Operations. Reporting to the Director, Operations (Eye), you will play a pivotal role in shaping service delivery, driving operational excellence, and advancing patient-centred care within one of Singapore's leading healthcare institutions.

This is an exciting opportunity for a forward-thinking leader who is passionate about healthcare transformation and thrives on partnering clinicians, multidisciplinary teams, and external stakeholders to deliver innovative, sustainable, and value-driven care.

What You Will Do

As a key member of the leadership team, you will work closely with clinical and operational leaders to translate strategy into action, driving initiatives that enhance patient outcomes, staff experience, and operational performance.

Key responsibilities include:

• Leading and overseeing the day-to-day operational management of the Eye Clinics to ensure efficient, high-quality service delivery.
• Partnering clinical leaders to conceptualise and implement patient-centric initiatives that improve care experience and outcomes.
• Driving strategic projects and service transformation efforts aligned with TTSH's and NHG Health's organisational priorities.
• Developing business cases and innovative care models that support sustainable growth and long-term value creation.
• Engaging internal and external stakeholders to review and strengthen departmental strategies, workplans, and performance outcomes.

Driving Value Through Operational Excellence

You will champion initiatives to:

• Optimise resource utilisation and strengthen operational efficiency.
• Enhance financial stewardship and support sustainable service delivery through close partnership with Finance.
• Strengthen corporate governance and risk management practices.
• Improve workflows and processes to enhance staff productivity and experience.
• Advance patient safety, quality assurance, and continuous improvement efforts.
• Foster a strong service culture and elevate patient satisfaction.
• Benchmark performance against industry best practices and identify opportunities for innovation and improvement.

Strategic Leadership and Performance Management

You will play an instrumental role in aligning departmental priorities with NHG Health's and TTSH's strategic direction by:

• Supporting the development and execution of departmental business plans and strategic initiatives.
• Monitoring and driving key performance indicators, value measures, and leading indicators across assigned areas.
• Communicating performance insights and translating data into actionable improvement opportunities.
• Linking departmental outcomes to TTSH's broader value-based care journey and organisational objectives.
• Identifying emerging challenges and opportunities, and proactively shaping solutions that enhance patient and organisational value.

Who We Are Looking For

We are looking for a collaborative and strategic leader who is passionate about transforming healthcare and delivering meaningful impact for patients, staff, and the community.

You should enjoy working in a fast-paced environment, navigating complex stakeholder relationships, and leading initiatives that drive measurable improvements in healthcare delivery.