Associate Executive (ROI), Health Information Service (Contract)

Job Description:

This role is under the Release of Information (ROI) team.

The Challenges 

• Attend to internal and external stakeholders on matters related to medical information requests.
• Provide end‑to‑end processing and handling of Medical Reports and Medical Records requests from requestors.
• Handle returned cases from departments and clinics and follow up to ensure timely closure.
• Assist in expediting or extending request timelines when required and respond promptly to related queries.
• Manage the MRO hotline on a rotational basis and attend to requestor enquiries on medical information requests.
• Perform callbacks based on lists provided by the Contact Centre.
• Provide team coverage when required to support operational continuity.
• Assist the Executive with ad-hoc tasks and projects when required.

Requirements

• Diploma in Business or a related field.
• Experience in handling confidential or medical information and customer service is preferred.
• Meticulous, responsible, and possess strong communication skills.