Associate Executive, Microbiology Laboratory

About Us 

Tan ​Tock Seng Hospital (TTSH), an anchor hospital of NHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than 60 clinical disciplines.

Responsibilities / What You will Do:

You will provide operational and administrative support to the Microbiology laboratory. You will work closely with medical laboratory professionals to facilitate specimen processing, laboratory information management, customer enquiries, quality assurance activities, and billing administration.

You will play a vital part in ensuring the accurate processing of laboratory specimens, data management, customer service, and administrative support that contribute to quality patient care according to established protocols in the Microbiology Section of the Department of Laboratory Medicine (DLM) in Tan Tock Seng Hospital (TTSH) and in the National Centre for Infectious Diseases (NCID).

Specimen Processing & Laboratory Operations

• Sort and verify laboratory specimens and accompanying request forms.
• Perform order entry and specimen labelling accurately in the Laboratory Information System (LIS).
• Assist in handling unsuitable specimens and documenting communications accordingly.
• Monitor outstanding laboratory requests and coordinate follow-up actions.

Data Management & Administration

• Perform result entry and certification as designated.
• Prepare, file, retrieve, and maintain laboratory records and documents systematically.
• Generate reports and support disease notification processes.
• Assist with preparation and dispatch of laboratory reports.
• Provide administrative support, including preparation of memos, correspondence, and work instructions.

Customer Service

• Respond professionally to telephone enquiries regarding test requests, specimen requirements, turnaround times, laboratory reports, and billing matters.
• Escalate technical enquiries and complex issues to laboratory professionals when required.

Quality Assurance & Billing

• Support compliance with regulatory, licensing, and accreditation requirements.
• Assist in departmental inspections and audits.
• Investigate and help resolve billing discrepancies and issues.

Requirements / What We're Looking For:

• Preferably Diploma, or any other equivalent.
• Preferably with prior clerical or administrative experience in healthcare or laboratory setting.
• Proficient in computer applications and data entry.
• Possess good interpersonal, organisational, coordination and communication skills
• Strong attention to detail and ability to manage multiple tasks accurately.
• Able to work efficiently, meticulously and responsibly in a fast-paced laboratory environment independently and be in personal protective equipment when handling specimens.
• Role involves moderate physical activity, including walking, standing, and handling supplies.
• Work environment includes exposure to clinical laboratory settings and infectious specimens, with appropriate safety procedures in place.
• Work schedule for this position is 5.25 days, and you will be rostered to work on Saturdays, Sundays and Public Holidays. Working hours will be staggered office hours with the latest shift to be from 10am to 7pm to meet the needs of the department and hospital.

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