Associate Executive, Industrial Relations (1 Year Contract)

About Us

Woodlands Hospital is a next-generation healthcare system in Singapore, designed from the ground up to meet the future of care. As a new integrated acute and community hospital with specialist outpatient services and innovative care models, we go beyond traditional hospital walls to deliver person centred, connected, and seamless care.

Our mission is to redefine healthcare for a rapidly aging and diverse population through digital innovation, preventive health, and strong partnerships with the community. With a deep commitment to team‑based care, sustainability, and health equity, Woodlands Hospital is not just about treating illness – we are building a healthier future for all.

Why This Role Matters

Strong union engagement and effective industrial relations are essential to fostering a positive employee experience and a collaborative workplace culture. This role supports the day‑to‑day operations of the Healthcare Services Employees’ Union (HSEU) within Woodlands Hospital and plays an important part in strengthening engagement, communication, and support for union members.

As the designated liaison for union‑related matters, you will work closely with the WH HSEU Branch officials and HSEU Headquarters to ensure smooth administration, effective engagement, and timely support for members. This role is well suited for individuals who are organised, approachable, and motivated by people‑centred work in a fast‑paced environment.

What You Will Drive

1. Union Activities, Campaigns & Engagement

• • Support dialogues and engagement sessions organised by the WH HSEU Branch officials.
  • Organise and support membership roadshows to promote union membership and strengthen engagement with members.
  • Assist in coordinating local and overseas trips together with HSEU HQ and WH Branch officials as required.
  • Administer the sale of subsidised vouchers and tickets to members.
  • Maintain regular online engagement with members by posting updates on HSEU and WH events and programmes via social media platforms and union notice boards.
  • Undertake ad‑hoc duties assigned in support of union activities and engagements.

2. Membership Administration

• • Promote and process new membership sign‑ups, membership conversion, updates to member particulars, and recruitment of new members (target: at least two new members per month).
  • Track and document trends related to membership termination and ensure accurate records are maintained.
  • Engage and support members intending to terminate their membership, including follow‑up and recovery of arrears.
  • Attend to phone enquiries and walk‑in members.
  • Ensure proper handling of cash and electronic payments in accordance with WH and HSEU finance requirements.
  • Verify accuracy of membership fee payment details and follow up with members on any related issues.
  • Maintain training records for branch committee members and encourage completion of required training.

3. Events & Administrative Support

• • Provide administrative and logistical support for HSEU and NTUC meetings, events, and training programmes (e.g. annual Bursary Awards).
  • Support WH and HSEU corporate events and activities, including orientation sessions.
  • Assist with event planning, procurement, design of EDMs, online registration management, and general event coordination.

4. Grievance Case Support

• • Attend to grievance cases and enquiries from members.
  • Assist in coordinating grievance meetings, including room bookings, calendar invitations, and reminders to members and stakeholders.
  • Track and maintain records of industrial relations cases from initiation to closure, including categorisation and updates.

5. Membership Welfare Administration

• • Provide administrative support for NTUC and HSEU welfare programmes.
  • Process NTUC GIFT Insurance claims.
  • Support applications for NTUC U Care programmes, including e‑vouchers and special assistance schemes.

6. General Responsibilities

• • Uphold the image and reputation of HSEU and Woodlands Hospital in all interactions with members and the public.
  • Perform other duties as assigned by the Reporting Officer to support union and organisational objectives.

What You Bring

Education & Experience

• • Diploma in any discipline with at least 2 years of working experience in administrative or coordination roles.
  • Good command of English, both written and spoken.
  • Proficient in PC applications, particularly Microsoft Office and Canva.

Professional Skills & Attributes

• • Able to work independently in fast‑paced environments.
  • Proactive with strong initiative and a positive attitude.
  • Meticulous and attentive to detail.
  • Adaptable with a growth mindset.
  • Strong communication and interpersonal skills.

Others

• This is a 1-year contract, part-time position with 21 hours per week, spead across 5 working days, subject to operational requirements of HSEU and Woodlands Hospital. 

Why This Role?

This role offers a meaningful opportunity to contribute to employee engagement, welfare, and harmonious workplace relations within Woodlands Hospital. Your work will support union members, enable effective communication, and help maintain strong partnerships between staff, union representatives, and the organisation.

By bringing your organisational skills, people‑centric approach, and professionalism to this role, you play an important part in fostering a supportive and inclusive workplace for healthcare professionals across the hospital.