Assistant Manager

Position: Assistant Manager, Employee Experience & Recognition

Department: Human Resource 

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Job Description:

Support the development and delivery of employee engagement, onboarding, well-being and recognition initiatives that enhance staff experience and strengthen organisational culture. Partner stakeholders across the organisation to drive engagement programmes, analyse staff insights and implement improvements that support IMH's people and engagement priorities.

Key Responsibilities

Staff Engagement & Employee Experience

• Lead the planning and implementation of employee engagement initiatives, including Employee Climate Survey (ECS), Pulse Surveys and staff feedback platforms, and coordinate follow-up action plans with departments.
• Analyse engagement trends and staff feedback, and recommend initiatives to enhance staff experience, engagement and organisational culture.
• Manage employee engagement campaigns, communications and organisation-wide activities to promote staff participation and build a positive workplace environment.

Staff Orientation & Onboarding

• Oversee onboarding and orientation programmes to support the smooth integration of new staff into IMH.
• Review onboarding feedback and data, identify improvement opportunities and implement enhancements to strengthen the new hire experience and staff retention.

Staff Well-being

• Plan and manage staff well-being programmes and initiatives that support the physical, mental and emotional well-being of employees.
• Partner internal stakeholders and external providers to develop, implement and evaluate wellness programmes based on organisational needs and staff feedback.

Recognition & Awards

• Lead the administration and continuous improvement of staff recognition and awards programmes, including nomination processes, communications and recognition events.
• Work with departments to strengthen a culture of appreciation and recognition and increase awareness and participation in recognition initiatives.

Data Analytics, Reporting & Continuous Improvement

• Monitor and analyse employee engagement, onboarding, well-being and recognition metrics, and prepare reports and insights for management review.
• Use staff feedback and programme outcomes to identify trends, evaluate programme effectiveness and recommend improvements.
• Support the review, redesign and implementation of employee experience initiatives to improve programme impact and operational effectiveness.

Stakeholder & Project Management

• Partner departments, staff champions and vendors to deliver staff engagement and experience initiatives.
• Manage assigned projects, timelines and deliverables, ensuring programmes are implemented effectively and achieve intended outcomes.
• Prepare management papers, presentations and updates to support decision-making and reporting requirements.

Requirements

• Degree in Human Resource Management, Business Administration, Communications, Psychology or related discipline.
• Preferably 4 to 6 years of relevant experience in employee engagement, employee experience, organisational development, communications or HR programmes.
• Experience managing organisation-wide engagement or staff experience initiatives.
• Strong stakeholder management, project management and communication skills.
• Strong analytical skills with the ability to interpret survey results and translate findings into actionable recommendations.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• Able to work independently and manage multiple initiatives in a fast-paced environment.

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.