Assistant Manager

1. ABOUT COMPANY 

NHG Polyclinics is the primary care arm of NHG Health, the regional health manager for 1.5 million residents in Central and North Singapore. NHG Polyclinics provides a comprehensive range of health services for the family, from treatment for acute medical conditions, management of chronic diseases, women and children health services, allied health to dental care. The focus of NHG Polyclinics’ care is on health promotion and disease prevention, early and accurate diagnosis, disease management through family physician led team-based care as well as enhancing the capability of Family Medicine through research and teaching. 

2. JOB PURPOSE (ROLE and DEPARTMENT SUMMARY) 

The Senior Executive / Assistant Manager supports the Clinical Services department in the planning and implementation of clinical programmes for older adults across NHG Polyclinics. The role includes programme management, stakeholder coordination and administrative support to drive service improvement, programme expansion and strategic initiatives in eldercare and population health in the Central Health region.  

3. KEY RESPONSIBILITIES  

Principal responsibilities 

Provide programme management and administrative support to the Clinical Services Department in the following capacities: 
 

1. Programme Management 
    

• Coordinate the planning and implementation of clinical programmes, with respect to those pertaining to older adults, such as eldercare in NHGP, which include linking up with partnering institutions 

• Engage and collaborate with relevant stakeholders (e.g. clinic teams – doctors, nurses, operations) in managing the roll-out and scaling up of clinical programmes across all polyclinics 

• Coordinate the development and review of management papers, reports and funding proposals 

• Monitor, analyse and evaluate data of key performance indicators (e.g. recruitment number, patient outcomes) for the programmes 

• Present programme and evaluation updates to Clinical Services Department, Senior Management and any other relevant stakeholders 

2. Administrative Duties 

• Policy Development and Governance 

1. Draft, review and revise documents for cross-functional policies in Clinical Services Department 

2. Coordinate stakeholder consultation, approval processes and implementation of policies and procedures. 

• Workplan and Budget Preparation 

1. Monitor programme budgets and expenditure. 

2. Support annual work planning, departmental initiatives and strategic planning exercises. 

• Cross-functional Administrative Duties 

1. Provide secretariat support for departmental and programme meetings, including the tracking and follow-up of action items. 

2. Support departmental initiatives, projects and administrative functions as assigned by the Reporting Officer.  

Secondary responsibilities 

Perform any other project duties and responsibilities assigned by the Director, Deputy Directors/Assistant Director/FP-Senior Consultant/Consultant and Managers of Clinical Services, where appropriate.  

4. KEY REQUIREMENTS