Assistant Manager (Analytics), Operation Admin (I&I)

The Innovation & Improvement (I&I) Office plays a strategic role in positioning Khoo Teck Puat Hospital and Yishun Community Hospital (KTPH & YCH) for future success by driving organisation‑wide transformation and innovation. In addition to strengthening operational excellence and quality improvement, I&I leads place‑based and community‑centred initiatives, which reimagines hospital environments as active wellness destinations that promote health creation, social connectivity, and community engagement. Through these efforts, I&I supports the hospital’s ability to achieve its strategic objectives efficiently and sustainably.

·       Leveraging Data and Insights: Using data-driven approaches to support decision-making, assess performance gaps and guide improvement efforts.  

·       Facilitating Innovation: Encouraging and implementing new ideas that enhance operational efficiency, patient care and organisational effectiveness.

·       Building Capabilities: Strengthening the hospital’s ability to continuously improve through training, coaching and structured methodologies. 

The Assistant Manager will be part of the Analytics team who partner stakeholders to interpret and present statistical outcomes to support improvement initiatives. The individual collaborates across departments to address their challenges using data and appropriate techniques in Data Science, Optimisation and Machine Learning.

MAJOR DUTIES AND RESPONSIBILITIES

(A)       SPECIFIC

1.     Data & Analytics:

a.     Perform in-depth analysis (including data extraction, processing, and analysing), formulate insights and provide recommendations that support the desired project outcomes and business case.

b.     Develop and implement solutions using Generative AI techniques and leverage data visualization tools such as Power BI or Tableau to create intuitive and impactful dashboards.

2.     Project Management: Assist in projects from conception to completion, supporting timely delivery and achievement of desired outcomes.

3.     KPI Monitoring: Work closely with cross-functional teams to establish metrics and KPIs to monitor the effectiveness of improvement initiatives and make data-driven decisions.

4.     Reporting: Generate and present regular reports on the progress, insights and impact of improvement projects to key stakeholders.

5.     Supporting continuous improvement: Work closely with doctors, nurses, allied health professionals, operations staff and other support departments to foster a culture of innovation and continuous improvement.

(B)       GENERAL

1.     Align the department's goals with the business goals of the hospital.

2.     Provide secretariat and administrative support to the department and hospital.

3.     Support all corporate activities, including at NHG cluster level.

JOB REQUIREMENTS

(A)       EDUCATION, TRAINING AND EXPERIENCE

·     Bachelor's degree in Computer Science, Data Science, Business Analytics, Applied Mathematics, Statistics, Operations Research, Engineering, Artificial Intelligence, or related quantitative disciplines.

·     Minimum of 2 – 3 years in service industry/health-care related areas preferred.

·     Strong acumen for data analysis and proficiency with utilising various analytical and modelling tools.

·     Analytical with strong problem-solving skills, and ability to work with incomplete or imperfect data.

·     Good writing ability, to translate data insights into well-structured reports and presentations.

·     Intermediate to advanced level of skill in Microsoft Excel preferred.

·     Good communication and collaboration skills, capable of engaging effectively with different internal and external stakeholders.

·     Comfortable with uncertainty in work assignments.

·      Independent, dynamic, self-motivated and result oriented.

·      Possess a positive attitude, is proactive and keen to learn.