The Senior Executive/Assistant Manager, Operations Planning supports the Chief Operating Officer in driving strategy implementation and operational effectiveness across NHG Community Health.
This role sits within a small team responsible for the coordination and coherence of operations across the mission. Day-to-day, this means owning performance reporting and KPI tracking for senior leadership to enable data-driven decision-making; supporting long-term capacity planning and analysis; coordinating efforts across departments alignment across the mission and contributing to work that maps how residents and patients are cared for by the mission.
This role offers exposure to the breadth of a complex healthcare mission, working across teams, translating data into actionable insights and supporting decisions that have a direct bearing on care delivery.
MAJOR DUTIES & RESPONSIBILITIES
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Areas of Responsibility
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Percent of Time Spent
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Measurement Criteria
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Performance Dashboards and Data Analytics
- Develop and maintain operational indicators and dashboards across NHG Community Health service lines
- Work closely with stakeholders to ensure timely and accurate indicators reporting
- Monitor performance metrics to surface trends, gaps, and emerging issues early and translate findings into clear and actionable insights
- Refine metrics and dashboard functionality in response to evolving operational priorities and stakeholder needs
- Prepare regular performance reports to support senior management in planning and decision-making
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30%
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- Demonstrates effective coordination across departments through clear communication and timely issue resolution
- Ensures dashboards are current, up-to date
- Proactively identifies and addresses operational challenges
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Capacity Planning and Analysis
- Support long-term capacity planning exercises across service lines, working with stakeholders to gather, validate and synthesize operational data
- Conduct baseline mapping and interdependency analysis to surface capacity pressure points, growth trends and resource gaps
- Develop and prepare analytical reports and summaries to support leadership decision-making on resource allocation and service planning
- Monitor and track capacity-related metrics to identify emerging trends and flag areas requiring attention
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40%
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- Demonstrates strong collaboration with stakeholders
- Proactively surfaces capacity trends and risks
- Analytical outputs are timely and well-structured
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Community Events Coordination and Mission Engagement
- Build and maintain a comprehensive mission-wide events calendar that gives leadership visibility and oversight of its community presence, commitments and resourcing requirements
- Develop and operationalise an event tiering framework that aligns resource deployment with strategic intent
- Coordinate with departments to determine appropriate assets and collaterals for each event based on its tier, theme and target audience
- Identify gaps in existing collateral and support the development of new materials to strengthen the mission's community touchpoints
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15%
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- Maintains a comprehensive and up-to-date events calendar
- Event tiering framework is developed and consistently applied across departments
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Operational improvement and planning support
- Partner departments to identify opportunities to streamline processes and enhance operational efficiency across the mission
- Support the development of standard operating frameworks, planning toolkits and documentation that enable consistent and effective practices across the mission
- Stays current with developments in healthcare operations, planning methodologies and best practices, and actively contribute to the team's knowledge base through sharing and documentation
- Undertake any other tasks and duties as assigned by the Supervisor
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15%
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- Demonstrates ability to identify process improvement opportunities and develop frameworks to ensure operational efficiency
- Assigned tasks are completed with care, accuracy and within stipulated timelines
- Demonstrates initiative in learning and applying new knowledge
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JOB REQUIREMENTS
(a) Education/Training/Experience
- A bachelor’s degree in any discipline. Backgrounds in business, public policy, health services, data analytics or a related field are relevant, though not required.
- 1 to 3 years of working experience in an operations, planning, strategy or coordination role. Experience in healthcare or public sector is an advantage
- Must possess strong administrative, stakeholder management and project coordination skills
- Strong written and communication skills
- Familiarity with AI tools to support research, drafting, and analysis.
- Proficient in various computer applications, including Microsoft Word, PowerPoint & Excel to support preparation of senior-level materials
(b) Personal Attributes
- Independent, curious, self-directed and result oriented
- Comfortable with ambiguity
- Good team player with strong communication, coordination and problem-solving skills
- Analytical and detail-oriented, with the ability to translate data into clear and meaningful insights
- Organised and able to manage multiple workstreams and priorities concurrently
- Resourceful and comfortable working across diverse teams and in ambiguous or evolving situations
