Assistant Manager, Clinical Operations (Surgical)

About Us

Woodlands Hospital is a next generation healthcare system designed to meet the future of care. As an integrated acute and community hospital with specialist outpatient clinics and innovative care models, we deliver person centred, connected and seamless care—extending far beyond traditional hospital walls.

Our mission is to redefine healthcare for an ageing and diverse population through digital innovation, personalized care, and strong patient relationships while strengthening preventive and integrated care in the community. Guided by teamwork, service excellence and sustainability, we are building a healthier future for all.

Why This Role Matters

We are seeking an Operations Executive to play a critical role in enabling effective clinical service planning, operations, and delivery across Woodlands Health. You will be part of a high performing, engaged operating environment where teams are empowered to deliver safe, efficient, and patient centred care. As part of the operations team, you will translate organisational strategy into effective operational execution to meet the hospital’s goals. You will support initiatives that enhance care quality, service value, and patient experience across the OT, Endoscopy and SOC facilities and Clinical Operations (surgery) services supported by this Enterprise.

This is more than an administrative or coordination role. As a trusted partner to clinical leaders, you will help translate population health needs and clinical strategy into well planned, resilient, and future ready services—supporting clinicians, nurses to ensure operational excellence across the care continuum.

Key Responsibilities

Support Care Services Planning & Development

• Support the analysis of population health needs within the WH catchment area to inform clinical services planning and population health strategies.

• Partner clinical leaders to identify, develop, and implement clinical services aligned with projected demand and organisational priorities.

• Work closely with clinical leads to define service requirements, workload projections, and capacity considerations.

• Support the design and implementation of innovative and integrated care delivery models across settings.

Support Facility and Clinical Operations

• Ensure that facilities, equipment, and instrumentation meet clinical needs, standardisation norms, and regulatory compliance.

• Support planning and procurement of clinical equipment and instruments in line with approved service requirements.

• Use data to support the development of clinical services and optimize efficiency of facilities.

Governance, Planning & Department Support

• Prepare and support clinical programme approval papers and work with clinicians to operationalize these programmes for patient care.

• Prepare and support equipment procurement approval papers, tender documentation, and legal submissions related to clinical operations.

• Support annual enterprise and division work plans, budgeting exercises, and required submissions .

• Develop, maintain, and update departmental policies and work instructions, and serve as a resource for onboarding new staff.

General Responsibilities

• Perform additional duties as assigned by the Chief/Head of Clinical Department and Director, Elective Care Enterprise.

• Support meetings, initiatives, and projects as assigned.

What You Bring

Qualifications & Experience

• University degree.

• At least 2 years of relevant experience in operations, healthcare services, or a similar environment is advantageous but not essential.

• Healthcare experience is advantageous but not essential.

Skills & Attributes

• Strong planning, organisation, and coordination skills.

• Ability to manage relationships and communicate effectively with clinicians and multidisciplinary teams.

• Analytical mindset with the ability to translate concepts into operational models, and data into actionable insights.

• Confident communicator with sound negotiation and stakeholder management skills.

• Adaptable and comfortable working in a complex, fast moving healthcare environment.

• Good presentation and writing skills

Why Join Us?

• Be part of a purpose driven organisation shaping the future of healthcare in Singapore.

• Work closely with clinical leaders to make a meaningful impact on care delivery and patient outcomes.

• Contribute to innovative care models and community based healthcare.

• Grow your career within an integrated healthcare system committed to people development, collaboration, and service excellence.