Assistant Manager, Allied Health Office Operations

JOB PURPOSE

Support Allied Health Office and Allied Health Departments in managing and continuously improving operational processes, ensuring efficient workflows and the delivery of high‑quality care to patients.

MAJOR DUTIES & RESPONSIBILITIES

Operations Support

Support effective running, monitoring, and continuous improvement of existing services.

• Support department daily operations, including procurement of equipment and supplies, inventory management, invoice processing, and other administrative functions
• Conduct data analysis and reporting for operational and financial indicators (e.g., waiting time, turnaround time, financial performance) for regular monitoring of operational and performance metrics
• Implement initiatives to improve business processes, service workflows, and operational efficiency
• Support quality service management efforts, including service quality review, complaints and feedback management

Planning and Development

Support planning, coordination, design and development of new services and operational initiatives.

• Coordinate and facilitate organisation-wide or cross-departmental initiatives across Allied Health departments
• Support the development and implementation of Allied Health department dashboards
• Conduct planning, analysis, and review of business, service, and operational workflows/processes
• Support the setup of new services, including writing proposals, assisting with procurement exercises, coordinating system integration, and managing operational rollout.
• Assist in identifying, evaluating, and implementing innovative solutions
• Support coordination of annual corporate planning and budgeting cycle

General

• Oversee and assist in daily operational, administrative and procurement duties.
• Coordinate meetings, prepare minutes, track follow‑up items, and support committee-related work.
• Provide guidance and training to junior staff.
• Perform any other duties / projects as assigned by reporting officer.
• Support all corporate activities.

JOB REQUIREMENTS

Education / Training / Experience

• A recognized Degree in any discipline
• Relevant experience in healthcare operations, business operations, project management, data analytics, or administrative management will be an advantage
• Fresh graduates with strong analytical, organizational, and project coordination capabilities will be considered

Attributes

• Strong analytical and problem-solving skills
• Excellent organizational and project coordination skills, with the ability to manage multiple priorities and achieve desired outcomes in a fast moving and dynamic environment.
• Strong communication skills, with the confidence to engage stakeholders across different disciplines and levels.
• Self-motivated, resilient, resourceful, and adaptable
• Able to work both independently and as part of a team
• Proficient in Microsoft Office (Powerpoint, Excel – Intermediate/Advanced, Word)